Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Marcela Artola

Fort Lauderdale

Summary

Dynamic hospitality professional with expertise in customer service and team leadership, honed at Burger 2 Beer. Proven ability to enhance customer satisfaction and streamline operations, while effectively managing inventory. Trilingual communicator, skilled in adapting to diverse environments and fostering collaboration among team members to achieve business goals.

Overview

2
2
years of professional experience

Work History

Barista

Pura Vida Restaurant
Fort Lauderdale
09.2024 - 05.2025
  • Crafted and served Italian-style coffees, espressos, cappuccinos, and seasonal beverages, with a 3-minute average wait time during peak hours.
  • Operated the POS system and managed cash transactions.
  • Monitored inventory and restocked supplies daily for the barista and bakery station.
  • Delivered friendly and attentive customer service, resolving inquiries, and maintaining high satisfaction in fast-paced settings.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Retail Sales Associate

Victoria's Secret & PINK
Beachwood
09.2023 - 01.2025
  • Provided personalized customer service during the high-traffic holiday season, contributing to a positive shopping experience.
  • Assisted with merchandise restocking, floor sets, and maintaining visual standards.
  • Operated POS systems efficiently, processing sales, returns, and gift card transactions.
  • Collaborated with team members to meet daily sales goals and maintain a clean, organized store.
  • Handled high-volume customer interactions with professionalism and product knowledge.

Assistant Manager

Burger 2 Beer
New Concord
10.2023 - 08.2024
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Created reports on sales trends, inventory levels, and financial data.
  • Collaborated with management on developing strategic plans for achieving business goals
  • Led the team through busy shifts, maintaining high standards in customer service, cleanliness, and food safety.
  • Processed payroll, managed tip-outs, and reconciled cash drawers and POS reports at the end of the day.
  • Bartenders and served as needed, maintaining hands-on involvement and team support in all roles.

Education

Some College (No Degree) - Film And Video Production

Lakeland Community College
Willoughby, OH

Skills

  • Video editing
  • Scriptwriting
  • Cinematography
  • Customer service
  • Inventory management
  • Team collaboration
  • Trilingual
  • Fluent in Spanish
  • Hospitality service expertise
  • Adaptive and creative
  • Team leadership

Languages

Spanish
Native/ Bilingual
Portuguese
Limited

References

References available upon request.

Timeline

Barista

Pura Vida Restaurant
09.2024 - 05.2025

Assistant Manager

Burger 2 Beer
10.2023 - 08.2024

Retail Sales Associate

Victoria's Secret & PINK
09.2023 - 01.2025

Some College (No Degree) - Film And Video Production

Lakeland Community College

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