MARCELA BUSSEY
OGDEN
Summary
Dynamic and detail-oriented professional with a strong background in security and customer service, notably at Securitas Security Services USA. Proven expertise in emergency response and CCTV monitoring, complemented by exceptional problem-solving skills. Bilingual in Spanish, fostering effective communication and rapport with diverse clientele while enhancing safety and satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
Work History
Security Officer
Securitas Security Services USA
10.2023 - 09.2024
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and on foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cashier
Rite Aid
02.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Facilitated a positive shopping experience, greeted customers warmly upon entry.
- Contributed to a clean and safe shopping environment, performed regular sanitation of the checkout area.
Floral Department/ Apparel Sales Associate
Fred Meyer Stores
04.2019 - 01.2022
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Pressed and folded items upon arrival in the store to increase visual appeal.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Kept the apparel section neat and organized by folding clothing on proper shelves and hanging up clothing on proper racks.
- Maintained loss prevention standards by monitoring and observing customers on the sales floor.
- Engaged in friendly conversation with the customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Make up Consultant
Advantage Solutions
08.2017 - 01.2019
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Conducted regular analysis of sales figures to identify trends and areas for improvement, adjusting strategies accordingly for optimal performance.
- Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
- Stayed up-to-date with current beauty trends and new product launches, offering knowledgeable advice to clients.
- Conducted workshops on makeup trends and best practices, attracting more clients to the store.
- Developed lasting relationships with clientele through exceptional service and follow-up communication, fostering trust in recommendations.
- Collaborated with team members to improve store performance, maintaining a professional and welcoming atmosphere for customers.
- Assisted clients with skincare concerns by recommending appropriate products, improving overall skin health.
- Demonstrated and explained the use of different beauty products to educate customers.
Bilingual Customer Service Specialist
Fetle, Herb Shop
07.2016 - 09.2016
- Developed rapport with clients by providing personalized service in their preferred language.
- Contributed to a positive work environment by sharing cultural insights and fostering greater understanding among diverse colleagues.
- Served as the primary point of contact for Spanish-speaking clients, offering seamless service regardless of language preference.
- Implemented a bilingual knowledge base for the customer service department, reducing response time for common inquiries.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries in both English and Spanish.
Ceramic Studio Manager
Owner, Manager, Teacher
09.1995 - 12.2012
- Increased studio revenue by developing and promoting workshops, classes, and special events catered to different skill levels.
- Enhanced customer satisfaction by providing personalized assistance and guidance in selecting appropriate ceramic materials and tools.
- Developed strong relationships with suppliers to secure high-quality materials at competitive prices for the studio's benefit.
- Fostered a creative environment with well-organized workspaces, inspiring displays, and access to various ceramic techniques.
- Implemented safety protocols within the studio space, reducing accidents while working with potentially hazardous materials or processes.
- Managed budgets and financial records for the ceramic studio, ensuring responsible allocation of funds for supplies, equipment, and staffing needs.
- Conducted ongoing market research identifying trends within the industry, ensuring our services remained relevant and competitive.
- Collaborated with other artists to design unique projects and installations that showcased the versatility of ceramics as an art form.
- Maintained a clean, orderly workspace to facilitate productivity and reduce distractions for both staff members and customers alike.
Education
Associate of Arts - Estethician
Phagan, School of Hair Design
Portland, OR01-2017
Associate of Science - Neurolinguistic Programming
NPL
Buenos Aires, Argentina03-2014
Bachelor of Arts - Asociate Degree in Ceramics
University of Tucuman
Argentina04-1991
Skills
- Detail-oriented
- CCTV monitoring
- CCTV surveillance
- Security guard license
- Emergency response
- Patrol operations
- Complex Problem-solving
- Security screenings
- FLUENT IN SPANISH
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Security Officer
Securitas Security Services USA
10.2023 - 09.2024
Cashier
Rite Aid
02.2022 - 10.2023
Floral Department/ Apparel Sales Associate
Fred Meyer Stores
04.2019 - 01.2022
Make up Consultant
Advantage Solutions
08.2017 - 01.2019
Bilingual Customer Service Specialist
Fetle, Herb Shop
07.2016 - 09.2016
Ceramic Studio Manager
Owner, Manager, Teacher
09.1995 - 12.2012
Associate of Arts - Estethician
Phagan, School of Hair Design
Associate of Science - Neurolinguistic Programming
NPL
Bachelor of Arts - Asociate Degree in Ceramics
University of Tucuman
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