Marcela Cano
Miami Beach,FL
Summary
Dedicated and accomplished hospitality professional with a strong background in both server and host roles within high-volume restaurants. Demonstrated expertise in delivering exceptional service and creating memorable dining experiences. Skilled in providing attentive and personalized customer care while thriving in fast-paced environments. Experienced in both New York and Miami hospitality scenes, with a deep understanding of the demands of these vibrant culinary markets. Committed to upholding the highest standards of professionalism, efficiency, and guest satisfaction. A valuable asset with a proven track record of success in the dynamic world of the hospitality industry.
Overview
3
3
years of professional experience
Work History
Coffee Break House
Server
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- . Assisted in training new employees on proper coffee preparation techniques, enhancing overall team efficiency.
- Increased repeat business by establishing rapport with customers and addressing their preferences.
- Achieved timely order fulfillment through effective multitasking and prioritization of tasks.
- Managed cash register transactions, contributing to accurate accounting records.
- Developed strong knowledge of the coffee industry, staying current on trends and new products to better serve customers'' needs.
- Assisted in maintaining a clean and organized store environment for an enjoyable customer experience.
- . Streamlined ordering process through clear communication skills between teammates.
- . Ensured consistent delivery of exceptional customer service by effectively managing wait times during peak periods.
- . Fostered a positive work atmosphere by consistently demonstrating a friendly demeanor towards coworkers.
- Prepared high-quality coffee beverages, ensuring consistency with company standards.
- Collaborated with team members to maintain adequate inventory levels for optimal store operations.
- Supported promotional events by preparing creative and appealing beverage displays.
- Maintained equipment functionality through regular cleaning and routine maintenance checks.
- Handled customer complaints professionally, resolving issues promptly to retain loyal clientele.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server
Havana Ny
02.2022 - 04.2023
- Provide Outstanding Service: Deliver exemplary customer service by warmly greeting guests, assisting with menu selections, taking accurate orders, and ensuring prompt and efficient service throughout their dining experience.
- Upselling and Add-ons: Proactively suggest additional items such as appetizers, beverages, or desserts to enhance the guest experience and increase revenue.
- Table Maintenance: Set up tables and ensure they are impeccably clean, organized, and properly set with appropriate silverware, glassware, and table settings, etc.
Saloni by Meraki
Bartender
06.2022 - 10.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Host
Cafe Luxembourg
08.2021 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Host
B Bistro + Bakery
02.2021 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor of Arts - Elementary Education
Univesidad Pontificia Bolivariana
12.2020
Skills
- Dining Room Monitoring
- Quality Control
- Guest Flow
- Special Dietary Requirements
- Wine Service
- Food and Beverage Pairings
- Sales Techniques
- Wine Pairings
- Pos Operation
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Coffee Break House
Server
01.2024 - Current
Saloni by Meraki
Bartender
06.2022 - 10.2022
Server
Havana Ny
02.2022 - 04.2023
Host
Cafe Luxembourg
08.2021 - 01.2022
Host
B Bistro + Bakery
02.2021 - 06.2021
Bachelor of Arts - Elementary Education
Univesidad Pontificia Bolivariana