Marcela Chacon
Camarillo,CA
Summary
Multiple years of customer service experience, including conflict resolution, queries management, guidance and directions- all with the most pleasant of attention and care. Efficient and accurate team player- displaying a strong and reliant attention to detail and organization. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bulk Clerk
Sprouts Farmers Market Inc.
Camarillo, CA
02.2023 - 04.2024
- Received orders from customers and verified accuracy of items requested.
- Provided customer service by answering questions regarding product availability, pricing, and order status.
- Stocked shelves with incoming merchandise in a timely manner according to store procedures.
- Maintained cleanliness of sales floor and backroom areas throughout shift.
- Organized products in designated locations on the sales floor for easy access by customers.
- Unloaded trucks and transferred merchandise to storage area or appropriate department within the store.
- Inspected shipments for damages or defects before stocking shelves.
- Checked expiration dates on food items to ensure freshness and quality control standards were met.
- Verified inventory levels of assigned sections against shipment documents to identify shortages or excesses in stock.
- Utilized hand-held scanner to track inventory movement between warehouse and retail location.
- Performed regular cycle counts of bulk goods in accordance with company guidelines.
- Processed returned items according to established policies and procedures.
- Identified damaged or expired products for removal from shelves.
- Followed safety protocols when handling heavy equipment during transfers of materials.
- Adhered to all company policies related to security, safety, and loss prevention.
- Communicated regularly with management team concerning any discrepancies found in inventory count reports.
- Conducted daily inspections of equipment used for transferring merchandise, such as pallet jacks, forklifts., ensuring proper functioning prior to use.
Greeter/Sales Associate
Orange Theory Fitness
Port St Lucie , Florda
02.2022 - 06.2022
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Assisted customers in finding desired items on shelves or through catalogs.
- Informed customers of current sales and promotions.
- Answered customer inquiries about merchandise and services.
- Maintained knowledge of store layout to better assist customers with product location.
- Operated cash register to process payments for purchases.
- Enforced store policies regarding returns, exchanges, and payment methods.
- Stocked shelves with new merchandise when shipments arrived.
- Organized displays to attractively showcase products.
- Conducted inventory counts at end of day and shift to ensure accurate records.
- Completed daily paperwork including checkout sheets, invoices, and other forms accurately and promptly.
- Performed general cleaning duties such as sweeping floors, dusting shelves.
- Maintained cleanliness of front entry area.
Student Ambassador
Miami Dade College o Wolfson Campus
Miami, FL
03.2020 - 05.2021
- Provided information to visitors regarding the admission process, academic programs and student life.
- Assisted in planning and organizing events on campus such as open house, orientation and alumni reunions.
- Answered incoming calls from prospective students inquiring about admissions requirements and deadlines.
- Organized meetings with faculty members, staff and administrators to discuss recruitment strategies.
- Maintained contact with alumni through email campaigns, phone calls and direct mailings.
- Developed marketing materials related to student recruitment initiatives including brochures, pamphlets, flyers.
- Participated in community outreach activities by attending college fairs around the area.
- Responded to inquiries from potential applicants via email or telephone regarding admissions processes, financial aid options and other relevant topics.
- Managed registration process for new students during orientation sessions.
- Compiled data related to applications received from various sources.
- Collected feedback from current students about their experience at the university.
- Updated records of accepted applicants into a database system.
- Prepared reports summarizing recruitment efforts and results achieved over a period of time.
Front Desk Receptionist
Clinica Laurisilva
Las Palmas De Gran Canarias, Spain
05.2018 - 05.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Scheduled appointments and maintained and updated appointment calendars.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL04-2024
High School Diploma -
British School of Gran Canarias
Gran Canarias, Spain06-2019
Skills
- Stock Rotation
- Shipment Preparation
- Merchandise Stocking
- Verbal And Written Communication
- Multi-Line Phone Systems
- Phone Reception
- Letter Writing
- Office Administration
- Cross-Functional Communication
- Mail Distribution
- Managing Purchasing Activities
- Reception Functions
- Appointment Scheduling
- Supply Restocking
- Complex Problem-Solving
- Database Management
- Confidentiality Understanding
- Customer Service
- Client Service
- Course Planning And Organization
- Student Mentoring
- Staff Collaboration
- Excellent Oral And Written Communication
- Solutions-Focused
- Conflict Management
- Staff Management
- Student Development
Affiliations
- Avid reader
- Part-Time Surfer
- Thrifting enthusiast
Languages
Spanish
Native/ Bilingual
Accomplishments
- Employee of the month- Feb 2024
Certification
- Busniess Specialit Certification-MDC
Timeline
Bulk Clerk
Sprouts Farmers Market Inc.
02.2023 - 04.2024
Greeter/Sales Associate
Orange Theory Fitness
02.2022 - 06.2022
Student Ambassador
Miami Dade College o Wolfson Campus
03.2020 - 05.2021
Front Desk Receptionist
Clinica Laurisilva
05.2018 - 05.2019
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
British School of Gran Canarias