Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcela Cisneros Hernandez

Redwood City

Summary

Professional with a strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with a commitment to achieving positive outcomes.

Overview

6
6
years of professional experience

Work History

Case Manager

ENDEAVORS
03.2023 - Current
  • Conduct home visits and phone contacts to assess the safety and appropriateness of the child's placement with their caregiver (sponsor) and connect the child to community services to address risk factors
  • Conduct age-appropriate comprehensive assessment in a child-centered, trauma-informed manner and document it in an online case management system
  • Provide crisis intervention services directly, as needed, or connect families to services to ensure minors' safety and well-being in a crisis situation
  • Actively establish, enhance, and maintain liaison relationships with key government agencies and nonprofits/community organizations
  • Comply with policies and procedures governing the program and ensure that the program is operating at maximum efficiency
  • Meet or exceed program productivity expectations on a regular and sustained basis

Youth Mentor

POLICE ACTIVITY LEAGUE
06.2021 - 02.2023
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Identify signs of emotional or developmental problems in children and bring them to the attention of parents or guardians
  • Provide a positive role model to detour the youth population away from drugs and gangs
  • Dedicated to the deterrence of at-risk youths through mentorship and developing and implementing youth activities

Behavioral Technician APA

AUTISM LEARNING PARTNERS
12.2018 - 12.2020
  • Assisted children with their homework, for an hour everyday
  • Provide direct care to clients in a one-on-one or group therapy setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor
  • Collect and record data on patient behavior
  • Collaborate, communicate and assist with the training of clients, parents and staff
  • Provide a safe and supportive environment for patients and family
  • Carry out clinical assessments and other administrative duties
  • Maintain strict confidentiality
  • Attend training to acquire further knowledge

Education

Bachelor's degree - General Psychology and Social Action

PALO ALTO UNIVERSITY
Palo Alto, California
06.2022

Associate's Degree - Psychology

CAÑADA COLLEGE
Redwood City, California
06.2020

Associate's Degree - Sociology

CAÑADA COLLEGE
Redwood City, California
06.2020

Skills

  • Microsoft Office
  • Adobe CS6
  • Clean Driving Recorder
  • Time management
  • Case management
  • Relationship building
  • Problem-solving
  • Community resources
  • Data entry and analysis
  • Positive attitude
  • Community outreach

Languages

Spanish
Native or Bilingual

Timeline

Case Manager

ENDEAVORS
03.2023 - Current

Youth Mentor

POLICE ACTIVITY LEAGUE
06.2021 - 02.2023

Behavioral Technician APA

AUTISM LEARNING PARTNERS
12.2018 - 12.2020

Associate's Degree - Sociology

CAÑADA COLLEGE

Bachelor's degree - General Psychology and Social Action

PALO ALTO UNIVERSITY

Associate's Degree - Psychology

CAÑADA COLLEGE

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Marcela Cisneros Hernandez