Marcela Coutear
Corrigan,TX
Summary
Proven problem-solver and customer service expert, adept at resolving conflicts and improving customer loyalty, as demonstrated at HEB Grocery Store. Skilled in active listening and critical thinking, consistently achieving positive outcomes. Excelled in roles requiring confidentiality and efficiency, enhancing operational flow and client satisfaction.
Overview
36
36
years of professional experience
Work History
Customer Service Representative/ Maintenance
HEB Grocery Store
06.2014 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Cashier Team Lead
Tractor Supply
06.2010 - 06.2015
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Maintenance Technician
Livingston School District
04.2004 - 06.2009
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Human Resources Assistant
Sears
06.1997 - 06.1999
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Sales Associate Specialist. Human Resources
Sears, Mexico
06.1993 - 06.1997
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Secretaría De Señalización Y Construcción
Secretaria/ Radio Operadora
05.1988 - 05.1990
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Judge Assistant
Courthouse Of Peace.
04.1987 - 06.1988
- Supported the judge in decision-making processes with thorough legal analysis and well-organized presentations of pertinent information.
- Improved courtroom efficiency by managing case files, preparing legal documents, and conducting research on relevant laws and regulations.
- Ensured timely resolution of cases by efficiently managing caseloads, prioritizing tasks based on urgency, and adhering to strict deadlines.
- Expedited trial proceedings through meticulous preparation of jury instructions, verdict forms, and sentencing recommendations.
Education
None - Psychology
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Bilingual
Timeline
Customer Service Representative/ Maintenance - HEB Grocery Store
06.2014 - 06.2023
Cashier Team Lead - Tractor Supply
06.2010 - 06.2015
Maintenance Technician - Livingston School District
04.2004 - 06.2009
Human Resources Assistant - Sears
06.1997 - 06.1999
Sales Associate Specialist. Human Resources - Sears, Mexico
06.1993 - 06.1997
Secretaría De Señalización Y Construcción - Secretaria/ Radio Operadora
05.1988 - 05.1990
Judge Assistant - Courthouse Of Peace.
04.1987 - 06.1988
Centro Universitario Hispanoamericano - None, Psychology
Languages
Spanish
Native or Bilingual