Marcela De La Cueva
Windsor Mill,Maryland
Summary
I am a dynamic person in the field of sales and customer service, standing out for my solid professional ethics, kindness, and empathy in dealing with all types of clients, giving them the best experience by being able to help them in English and/or Spanish. This has allowed me to develop key skills in organization, problem solving, and effective communication. In addition, I have a remarkable capacity for teamwork. I am deeply committed to excellence and adaptability, and I have great enthusiasm for adding value and growth to the success of your company. I am currently a Business Administration student, with plans to transfer to obtain my Bachelor of Business Administration degree in the University of Maryland.
Overview
2
2
years of professional experience
Work History
Fulfillment Expert
Target
Owings Mills, MD
10.2022 - Current
- Developed and maintained relationships with suppliers to ensure timely delivery of orders.
- Coordinated product fulfillment activities with other departments such as marketing, accounting, and customer service.
- Resolved complex customer issues related to order status or shipment tracking information.
- Provided customers with product information and resolved their issues in a timely manner.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained benefits and advantages of different product and service offerings to customers.
Cashier
Dunkin' Donuts
Finksburg, Maryland
08.2022 - 01.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card, or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Educar 2000
Ecuador07-2020
Associate of Arts - Business Administration
Carroll Community College
Westminster, MD05-2025
Skills
- Customer Service
- Communication Skills
- Customer Relationships
- Team Coordination
- Problem-Solving
- Quick Learner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Fulfillment Expert
Target
10.2022 - Current
Cashier
Dunkin' Donuts
08.2022 - 01.2023
High School Diploma -
Educar 2000
Associate of Arts - Business Administration
Carroll Community College
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