Marcela De la O
Fort Lauderdale,FL
Summary
Well-qualified and responsible HR assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to take on new professional challenges. Strong knowledge of office administration and common human resources support operations. In-depth understanding of customer service, data entry and file management.
Overview
10
10
years of professional experience
Work History
HR Administrative Assistant
BOUCHER BROTHERS MGMT
07.2021 - 12.2021
- Hardworking team player fostering communication and daily report building between recruiting, payroll, and onboarding departments
- Assisting Payroll and Recruiting director with referral program reports and new hire onboarding processing
- Managing employee payroll and termination filing system with confidential information.
- Answered and redirected incoming phone calls for office.
Head of Front Desk
SEASPICE
06.2018 - 01.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Helped the Human Resources manager and Operations manager keep guest and employee information updated and organized
- Managing reservations with the events manager with booking system
- Assisted the Purchasing manager with onboarding and uniform inventory.
RECEPTIONIST
THE EYE CENTER
02.2018 - 05.2018
- Ability to learn fast provided the chance to collaborate with the insurance department and doctors on site.
- Managed private information related to appointments, patient care, or medical records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
HR Assistant
CARVONIS GROUP
06.2017 - 09.2017
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
Designated Trainer/Server
FOUR SEASONS HOTEL
01.2014 - 01.2017
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Oversaw day-to-day functions of training department.
HOSTESS
ENTRETAPAS RESTAURANT
04.2012 - 12.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations on Opentable and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Hospitality & Tourism Management
Florida International University
Miami,FL05.2015
Skills
- Bilingual: SPANISH ENGLISH
- OpenTable and SEVENROOMS
- Computer Literacy
- Training Support
- Administrative Support
- Human Resources Support
- Phone etiquette
- Microsoft365
- Detail Oriented
- Multitasking
- Problem Solver
- Team management
Linkedin Profile
https://www.linkedin.com/in/connectwithmarcela/
Hospitality management | Human Resources
Timeline
HR Administrative Assistant
BOUCHER BROTHERS MGMT
07.2021 - 12.2021
Head of Front Desk
SEASPICE
06.2018 - 01.2020
RECEPTIONIST
THE EYE CENTER
02.2018 - 05.2018
HR Assistant
CARVONIS GROUP
06.2017 - 09.2017
Designated Trainer/Server
FOUR SEASONS HOTEL
01.2014 - 01.2017
HOSTESS
ENTRETAPAS RESTAURANT
04.2012 - 12.2013
Bachelor of Science - Hospitality & Tourism Management
Florida International University
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