Marcela De Oliveira
Ontario,CA
Summary
Proactive Food Deliverer and Bartender with extensive experience managing daily operations, resolving customer issues promptly, and enhancing overall efficiency. Skilled in safe navigation, cash handling, and vehicle maintenance. Brings strong work ethic and excellent organizational skills to any role, striving for superior customer satisfaction and operational excellence. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
13
13
years of professional experience
Work History
Food Deliverer
GrubHub
03.2023 - Current
- Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.
- Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
- Increased overall efficiency by identifying areas for process improvement within the delivery system and suggesting changes accordingly.
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
- Navigated complex traffic conditions with ease, resulting in quicker deliveries and happy customers.
- Assisted team members in troubleshooting technical difficulties with delivery apps or GPS systems as needed.
- Collaborated with fellow deliverers to efficiently cover high-demand areas during peak hours.
- Handled cash transactions accurately, ensuring correct change was provided when necessary.
- Kept accurate records of completed deliveries for timely reimbursement of expenses incurred on the job.
- Ensured proper handling of food items by adhering to strict hygiene standards during transportation.
- Demonstrated flexibility in adapting to various restaurant procedures for seamless pickup experiences across different establishments.
- Maintained excellent communication with restaurant staff, ensuring accuracy in order pickups.
- Adhered to all company policies for responsible driving practices, maintaining a clean driving record throughout employment tenure.
- Contributed to company growth by promoting the brand positively during interactions with customers and restaurant staff.
- Utilized GPS technology effectively to optimize routes and minimize travel time between destinations.
- Exhibited strong organizational skills by keeping personal vehicle clean, well-maintained, and stocked with essential supplies for optimum performance on the job.
- Established strong rapport with regular customers, leading to repeat business and positive reviews.
- Managed multiple food orders simultaneously, prioritizing tasks based on urgency and proximity.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Food Deliverer
DoorDash
03.2021 - Current
- Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.
- Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
- Navigated complex traffic conditions with ease, resulting in quicker deliveries and happy customers.
- Collaborated with fellow deliverers to efficiently cover high-demand areas during peak hours.
- Kept accurate records of completed deliveries for timely reimbursement of expenses incurred on the job.
- Ensured proper handling of food items by adhering to strict hygiene standards during transportation.
- Demonstrated flexibility in adapting to various restaurant procedures for seamless pickup experiences across different establishments.
- Maintained excellent communication with restaurant staff, ensuring accuracy in order pickups.
- Adhered to all company policies for responsible driving practices, maintaining a clean driving record throughout employment tenure.
- Contributed to company growth by promoting the brand positively during interactions with customers and restaurant staff.
- Utilized GPS technology effectively to optimize routes and minimize travel time between destinations.
- Exhibited strong organizational skills by keeping personal vehicle clean, well-maintained, and stocked with essential supplies for optimum performance on the job.
- Managed multiple food orders simultaneously, prioritizing tasks based on urgency and proximity.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Food Deliverer
DoorDash
07.2020 - 02.2021
- Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.
- Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
- Increased overall efficiency by identifying areas for process improvement within the delivery system and suggesting changes accordingly.
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
- Navigated complex traffic conditions with ease, resulting in quicker deliveries and happy customers.
- Assisted team members in troubleshooting technical difficulties with delivery apps or GPS systems as needed.
- Collaborated with fellow deliverers to efficiently cover high-demand areas during peak hours.
- Handled cash transactions accurately, ensuring correct change was provided when necessary.
- Kept accurate records of completed deliveries for timely reimbursement of expenses incurred on the job.
- Ensured proper handling of food items by adhering to strict hygiene standards during transportation.
- Demonstrated flexibility in adapting to various restaurant procedures for seamless pickup experiences across different establishments.
- Maintained excellent communication with restaurant staff, ensuring accuracy in order pickups.
- Adhered to all company policies for responsible driving practices, maintaining a clean driving record throughout employment tenure.
- Contributed to company growth by promoting the brand positively during interactions with customers and restaurant staff.
- Utilized GPS technology effectively to optimize routes and minimize travel time between destinations.
- Supported business development initiatives by distributing promotional materials at targeted locations along delivery routes.
- Streamlined delivery processes for increased efficiency and decreased wait times for customers.
- Exhibited strong organizational skills by keeping personal vehicle clean, well-maintained, and stocked with essential supplies for optimum performance on the job.
- Established strong rapport with regular customers, leading to repeat business and positive reviews.
- Managed multiple food orders simultaneously, prioritizing tasks based on urgency and proximity.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Food Deliverer
DoorDash
03.2020 - 07.2020
- Displayed professionalism under pressure by managing challenging situations calmly and effectively during busy periods or inclement weather conditions.
- Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
- Increased overall efficiency by identifying areas for process improvement within the delivery system and suggesting changes accordingly.
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
- Navigated complex traffic conditions with ease, resulting in quicker deliveries and happy customers.
- Assisted team members in troubleshooting technical difficulties with delivery apps or GPS systems as needed.
- Collaborated with fellow deliverers to efficiently cover high-demand areas during peak hours.
- Handled cash transactions accurately, ensuring correct change was provided when necessary.
- Kept accurate records of completed deliveries for timely reimbursement of expenses incurred on the job.
- Ensured proper handling of food items by adhering to strict hygiene standards during transportation.
- Demonstrated flexibility in adapting to various restaurant procedures for seamless pickup experiences across different establishments.
- Maintained excellent communication with restaurant staff, ensuring accuracy in order pickups.
- Adhered to all company policies for responsible driving practices, maintaining a clean driving record throughout employment tenure.
- Contributed to company growth by promoting the brand positively during interactions with customers and restaurant staff.
- Utilized GPS technology effectively to optimize routes and minimize travel time between destinations.
- Supported business development initiatives by distributing promotional materials at targeted locations along delivery routes.
- Streamlined delivery processes for increased efficiency and decreased wait times for customers.
- Exhibited strong organizational skills by keeping personal vehicle clean, well-maintained, and stocked with essential supplies for optimum performance on the job.
- Established strong rapport with regular customers, leading to repeat business and positive reviews.
- Managed multiple food orders simultaneously, prioritizing tasks based on urgency and proximity.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Bartender
GANDARES SIDELINES SPORT BAR
11.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Restaurant Manager
CASA DE TRAS OS MONTES
09.2019 - 03.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
Assistant Prosecutor
MINISTERIO PUBLICO DE MINAS GERAIS
08.2011 - 08.2019
- Advised prosecutors and law enforcement of perceived challenges to prosecution and resolutions to such challenges.
- Assisted colleagues with difficult cases by offering insightful legal advice based on extensive experience as an Assistant Prosecutor.
- Reduced caseload backlog through efficient management of assigned cases and timely disposition of matters in court.
- Presented persuasive opening statements and closing arguments in the courtroom, securing favorable verdicts for the prosecution team.
- Advised investigators on legal issues pertaining to search warrants and interrogations, ensuring adherence to constitutional requirements.
- Promoted a culture of professional development through ongoing training opportunities and sharing knowledge with fellow prosecutors.
- Enhanced interdepartmental communication among prosecutors'' office staff members, fostering a collaborative work environment conducive to success.
- Streamlined trial preparation processes for increased efficiency and better case outcomes.
- Advanced the public''s trust in the criminal justice system by upholding high ethical standards and demonstrating integrity in every aspect of the Assistant Prosecutor role.
- Collaborated with law enforcement agencies to gather critical evidence for successful prosecutions.
- Influenced positive change within the prosecutor''s office by advocating for updated policies that promote fairness and transparency.
- Handled sensitive cases involving juveniles or victims of domestic violence with compassion and discretion, ensuring just outcomes for all parties involved.
- Reviewed charging documents for accuracy and completeness before submission to courts, minimizing delays in case proceedings.
- Analyzed legal documents and identified pertinent issues for clients.
- Prepared and filed pleadings, motions and other legal documents in court proceedings.
- Presented key evidence and exhibits during civil trials.
- Reviewed and analyzed pertinent state and federal laws and legal precedents.
- Worked with legislators to assist in drafting [Type] legislation and enforcement procedures by offering insights as law practitioner.
Education
Master of Science - LAW
FACULDADES INTEGRADAS VIANNA JUNIOR
JUIZ DE FORA BRASIL08.2011
Skills
- Strong Work Ethic
- Quick Learner
- Punctuality
- Flexibility
- Excellent navigation
- Clean Driving Record
- Phone Etiquette
- Route Planning
- Vehicle Maintenance
Languages
Portuguese
Native or Bilingual
Timeline
Food Deliverer
GrubHub
03.2023 - Current
Food Deliverer
DoorDash
03.2021 - Current
Food Deliverer
DoorDash
07.2020 - 02.2021
Food Deliverer
DoorDash
03.2020 - 07.2020
Bartender
GANDARES SIDELINES SPORT BAR
11.2019 - 03.2020
Restaurant Manager
CASA DE TRAS OS MONTES
09.2019 - 03.2020
Assistant Prosecutor
MINISTERIO PUBLICO DE MINAS GERAIS
08.2011 - 08.2019
Master of Science - LAW
FACULDADES INTEGRADAS VIANNA JUNIOR
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