Marcela Gonzalez-Culebro
Houston,TX
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
7
7
years of professional experience
Work History
Bartender
The Flat
12.2023 - 12.2025
- Trained new staff on drink preparation and customer service protocols.
- Ensured compliance with health and safety regulations during service operations.
- Provided exceptional customer service, fostering repeat business and positive reviews.
Shift Supervisor/Bartender/Trainer/Server
Katz's Galleria
06.2023 - 01.2025
- Learned, memorized, and executed an extensive cocktail list and food menu.
- Trained and mentored team members on operational procedures and customer service excellence.
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
Bartender
Darwin's Pub
11.2022 - 11.2024
- Crafted signature cocktails and maintained high-quality beverage standards.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
Bartender
Present Company
08.2022 - 01.2023
- Executed high volume shifts in a speedy, neat, and organized manner.
- Created and collaborated cocktail recipes for rotating cocktail lists.
Bartender
Tarantula Tiki Lounge / The Boiled Owl Tavern
02.2020 - 03.2022
- Provided safe and hospitable spaces by setting the standard in atmosphere and ambiance.
- Initiated collaborative projects and lead adaptive maintenance not limited to social media and marketing.
- Engaged in charitable and community events.
- Regularly balanced ideal customer service to all patrons while performing de-escalation on unruly guests without compromising overall guest experience.
Bartender/Server/Expo
Cane Rosso
02.2019 - 06.2020
- Executed and trained multiple positions within the company.
- Maintained accurate records of phone calls, messages, and correspondence in both English and Spanish for easy reference by all staff members.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Burleson High School
Burleson, TX01.2009
Skills
- Extensive experience in back-of-house and front-of-house operations
- Proficient in English and Spanish communication
- Comprehensive beverage service training
- TABC and Food Handler Certified
- Proficient in managing multiple tasks
- Effective team contributor
- Cross-cultural sensitivity
- Front desk management
- Guest relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
The Flat
12.2023 - 12.2025
Shift Supervisor/Bartender/Trainer/Server
Katz's Galleria
06.2023 - 01.2025
Bartender
Darwin's Pub
11.2022 - 11.2024
Bartender
Present Company
08.2022 - 01.2023
Bartender
Tarantula Tiki Lounge / The Boiled Owl Tavern
02.2020 - 03.2022
Bartender/Server/Expo
Cane Rosso
02.2019 - 06.2020
High School Diploma -
Burleson High School