Marcela Henriquez
Norwalk,CA
Summary
Compassionate and dedicated nursing student with hands-on clinical experience and a strong foundation in patient care. Seeking to leverage clinical skills and knowledge in a dynamic healthcare setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Liberty Tax Service
02.2021 - 04.2024
- Greeting customers as they come in and helping them with form filling process
- Maintaining Records: Accurately documenting customer interactions, inquiries, and resolutions as well as filling
- Proactively following up with customers to ensure their issues have been resolved to their satisfaction and to gather feedback on their experience
Customer Service Agent
Matrix Aviation for Volaris
04.2022 - 12.2023
- Addressing customer questions, concerns
- Handling customer complaints and concerns with empathy, patience, and a focus on turning negative experiences into positive ones
- Communication Skills: Demonstrating strong verbal and written communication skills to convey information clearly and professionally to customers
- Maintaining Calm Under Pressure: Remaining composed and patient when dealing with irate or frustrated customers, and effectively diffusing tense situations
- Resolving Booking Inquiries: Assist customers with booking flights, providing information about available routes, fares, and travel options
Sales Associate
Johnny's Animaland
08.2016 - 11.2020
- Managing approximately 30 customer inquiries or tasks simultaneously, while maintaining attention to detail and accuracy
- Cash Handling: Handle cash registers and follow proper cash handling procedures to ensure accurate and secure transactions
- Complaint Resolution: Address any customer concerns, complaints, or issues in a friendly and effective manner, aiming to turn negative experiences into positive ones
- Personalized Customer Experience: Create a welcoming and interactive environment by engaging with customers and guiding them through the Build your own Bear Workshop experience
Education
Nursing - Nursing
West Coast University
Anaheim, CA10.2025
General Education -
Long Beach City College
Long Beach, CA06.2020
Warren High School
Downey, CA06.2017
Skills
- Good at working under pressure and fast-paced work environment
- Problem resolution
- Multitasking
- Goal-driven
- Detail-oriented
Clinical Experience
- Administration of medication and treatments
- Assisted with personal care, changes and baths
- Transporting patients to designated areas.
- therapeutic communication to patients in distress
References
- Raul Moreno, Volaris, (310) 619-6504
- Stephani Valderrama, (562) 277-5592
- Claudia Hernandez, (562) 879-1038
Languages
Spanish
Native or Bilingual
Certification
- CPR/BLS provider
- Hospital Fire and Life Safety
Timeline
Customer Service Agent
Matrix Aviation for Volaris
04.2022 - 12.2023
Receptionist
Liberty Tax Service
02.2021 - 04.2024
Sales Associate
Johnny's Animaland
08.2016 - 11.2020
Nursing - Nursing
West Coast University
General Education -
Long Beach City College
Warren High School