Marcela Ithier
Deltona
Summary
My role as a team member at my first job, Burger King, taught me a lot about customer service, learning to work efficiently in a fast-paced environment, and teamwork skills. I also picked up on skills like cleanliness, order accuracy, cash handling, cashier skills, and problem-solving skills. In addition, my retail sales experience helped me gain knowledge and skills in sales techniques, inventory, problem-solving skills, quick thinking, listening skills, and stronger customer service skills. While working as an office assistant, that position equipped me with amazing communication skills (verbally and in writing), time management, problem-solving, computer proficiency, data entry, confidentiality, attention to detail, and organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
First Choice Logistics
09.2022 - 12.2024
- Assisted staff with resources and paperwork to complete assignments
- Greeted visitors at reception, answering questions, and providing direction
- Prioritized tasks independently to best support office needs
- Organized and maintained office files for easy retrieval
- Day to day cash management for multiple customers
- Preparing cash for deposits
- Accounts receivable
- Fielded incoming calls and took detailed messages
- Shredded older files and confidential information to reduce security risks
- On downtime, I would maintain the cleanliness of the office and warehouse
Seasonal/temporary Retail Sales Associate
Kohls
08.2022 - 12.2022
- I would answer any questions customers had, and I would direct them to the correct area if needed.
- Focus on replenishment. Organized and faced products on shelves and in displays to comply with merchandising standards.
- Greeted customers upon entering the store and provided assistance.
- I helped maintain a clean and organized sales floor to improve the store's appearance.
- Cash management / cashier.
- Handled customer returns.
Team Member
Burger King
05.2021 - 07.2022
- Supported team members with tasks and activities.
- Addressed customer complaints promptly, and worked toward satisfactory solutions.
- Prepared food items according to company standards and guidelines / food handling.
- Communicated clearly, quickly, politely, and respectfully with other team members to support order management and quality.
- Kept food and necessary items stocked.
- Cashiering/taking orders.
- Maintained cleanliness in the kitchen, lobby, and bathrooms, and followed the proper sanitation standards.
Education
High School Diploma -
Deltona High School
Deltona, Florida05.2022
Skills
- Fast learner
- Great communicator
- Teamwork
- Coachable
- Reliable
- Time management
- Customer service
- Interpersonal
- Receptionist skill
- Positive attitude
Certification
Elite Medical Academy
Medication Technician Certified
February 2025
National CPR Foundation
CPR / AED / First-Aid Certified
July 2025
Timeline
Office Assistant
First Choice Logistics
09.2022 - 12.2024
Seasonal/temporary Retail Sales Associate
Kohls
08.2022 - 12.2022
Team Member
Burger King
05.2021 - 07.2022
High School Diploma -
Deltona High School
References
References available upon request.
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