Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Marcela Ithier

Deltona

Summary

My role as a team member at my first job, Burger King, taught me a lot about customer service, learning to work efficiently in a fast-paced environment, and teamwork skills. I also picked up on skills like cleanliness, order accuracy, cash handling, cashier skills, and problem-solving skills. In addition, my retail sales experience helped me gain knowledge and skills in sales techniques, inventory, problem-solving skills, quick thinking, listening skills, and stronger customer service skills. While working as an office assistant, that position equipped me with amazing communication skills (verbally and in writing), time management, problem-solving, computer proficiency, data entry, confidentiality, attention to detail, and organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Office Assistant

First Choice Logistics
09.2022 - 12.2024
  • Assisted staff with resources and paperwork to complete assignments
  • Greeted visitors at reception, answering questions, and providing direction
  • Prioritized tasks independently to best support office needs
  • Organized and maintained office files for easy retrieval
  • Day to day cash management for multiple customers
  • Preparing cash for deposits
  • Accounts receivable
  • Fielded incoming calls and took detailed messages
  • Shredded older files and confidential information to reduce security risks
  • On downtime, I would maintain the cleanliness of the office and warehouse

Seasonal/temporary Retail Sales Associate

Kohls
08.2022 - 12.2022
  • I would answer any questions customers had, and I would direct them to the correct area if needed.
  • Focus on replenishment. Organized and faced products on shelves and in displays to comply with merchandising standards.
  • Greeted customers upon entering the store and provided assistance.
  • I helped maintain a clean and organized sales floor to improve the store's appearance.
  • Cash management / cashier.
  • Handled customer returns.

Team Member

Burger King
05.2021 - 07.2022
  • Supported team members with tasks and activities.
  • Addressed customer complaints promptly, and worked toward satisfactory solutions.
  • Prepared food items according to company standards and guidelines / food handling.
  • Communicated clearly, quickly, politely, and respectfully with other team members to support order management and quality.
  • Kept food and necessary items stocked.
  • Cashiering/taking orders.
  • Maintained cleanliness in the kitchen, lobby, and bathrooms, and followed the proper sanitation standards.


Education

High School Diploma -

Deltona High School
Deltona, Florida
05.2022

Skills

  • Fast learner
  • Great communicator
  • Teamwork
  • Coachable
  • Reliable
  • Time management
  • Customer service
  • Interpersonal
  • Receptionist skill
  • Positive attitude

Certification

Elite Medical Academy

Medication Technician Certified

February 2025


National CPR Foundation

CPR / AED / First-Aid Certified

July 2025

Timeline

Office Assistant

First Choice Logistics
09.2022 - 12.2024

Seasonal/temporary Retail Sales Associate

Kohls
08.2022 - 12.2022

Team Member

Burger King
05.2021 - 07.2022

High School Diploma -

Deltona High School

References

References available upon request.