Marcela Lane
Converse,TX
Summary
Hospitality-driven Airbnb Host known for high productivity and efficiency in task completion. Skilled in customer service, property management, and marketing strategies to enhance guest experience and maximize occupancy rates. Excel at communication, problem-solving, and adaptability, ensuring guests' needs are met with professionalism and warmth.
Overview
15
15
years of professional experience
Work History
Airbnb Host
Epic Vacation Rentals, LLC (Owner)
San Antonio, TX
05.2014 - Current
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Generated reports to track occupancy rates, revenue, expenses, and other metrics related to hosting.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Developed strategies to maximize profits from short-term rentals.
- Implemented policies that promoted positive experiences for both owners and guests.
- Advised guests on attractions in the local area based on their interests.
- Resolved customer service issues quickly and professionally when they arose.
- Provided concierge services such as arranging transportation or restaurant reservations.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Conducted research into new markets where Airbnb hosts could expand their reach.
- Ensured compliance with all applicable laws related to short-term rentals.
- Stayed up-to-date on industry trends so that best practices could be implemented.
Front Desk Agent
TownePlace Suites by Marriott
San Antonio, TX
02.2010 - 02.2014
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
Education
Associate of Applied Science - Business Administration And Management
UANL
Monterrey, Mexico06-2005
Skills
- Strong Organization
- Effective problem solving
- Maintenance Coordination
- Calendar scheduling
- Property Management
- Exceptional communication
- Front Desk Operations
- Guest/Customer Service Relations Management
- Data Entry
- Data Collection
- Scheduling
- Appointment Scheduling
- Hospitality and accommodation
- Problem-Solving
- Organization and Time Management
- Customer Service
- Work Planning and Prioritization
- Conflict Resolution
- FLUENT IN Spanish
- Avid Learner
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Airbnb Host
Epic Vacation Rentals, LLC (Owner)
05.2014 - Current
Front Desk Agent
TownePlace Suites by Marriott
02.2010 - 02.2014
Associate of Applied Science - Business Administration And Management
UANL
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