Summary
Overview
Work History
Education
Skills
Timeline
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Marcela Lopez

College Station,TX

Summary

Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Senior Student Coordinator

Texas A&M University Residence Life
01.2023 - Current
  • Oversee scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
  • Coached Student employees through day-to-day work and complex problems.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Active on various conference calls and team meetings
  • Created new policy and procedures for summer and student trainings
  • Trained student employees and full-time staff through summer conference procedures
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering unified approach toward shared goals.
  • Gathered and organized materials to support operations.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Established team priorities, maintained schedules and monitored performance.

Student Coordinator

Texas A&M University Residence Life
02.2022 - 01.2023
  • Coordinated with various departments to address guest needs and provide seamless service experiences.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took summer housing reservations over phone and via computer database for guests and provided information regarding summer housing.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Created quotes for various organizations staying at Texas A&M facilities during the summer.

Part-Time Assistant Manager

Maurices
01.2021 - 01.2022
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Stylist

Maurices
01.2019 - 01.2021
  • Provided retail service using the POS computer register system with transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Actively stayed informed about latest sales offerings and loyalty programs.
  • Filled online orders using an online order POS system.
  • Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
  • Managed social media accounts, showcasing the latest styles available at the store while engaging with followers online.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.


Stylist

Francesca's
01.2018 - 01.2019
  • Improved overall store aesthetic by regularly updating mannequin outfits to reflect current trends and seasonal changes.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Accurately processed POS transactions, returns, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized sales area and work station to showcase products and boost sales.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Bachelor of Science - University Studies Arts And Science Concentrate

Texas A&M University
College Station
08.2020 - 08.2024

Skills

Contract agreement preparation

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Timeline

Senior Student Coordinator

Texas A&M University Residence Life
01.2023 - Current

Student Coordinator

Texas A&M University Residence Life
02.2022 - 01.2023

Part-Time Assistant Manager

Maurices
01.2021 - 01.2022

Bachelor of Science - University Studies Arts And Science Concentrate

Texas A&M University
08.2020 - 08.2024

Stylist

Maurices
01.2019 - 01.2021

Stylist

Francesca's
01.2018 - 01.2019

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Marcela Lopez