Marcela Marquez
Austin,TX
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Barista
Sententia Vera Cultural Hub
Dripping Springs, TX
08.2022 - Current
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Followed exact recipes for mixing and preparing beverage and food items.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Austin Waldorf School
Austin, TX05.2026
Skills
- Conversant in [Language]
- Up-selling
- Front of House Operations
- Safe Food Handling Practices
- Attention to Detail
- Point of sale operation
- Coffee and Tea Preparation
- Reliable and Dependable
- Active listener
- Customer Service
- Espresso preparation
- Professional Demeanor
- Resolving Complaints
- Available Weekends
- Relationship Building
- Friendly and outgoing
- Cash Handling
- Order Preparation
- Opening and closing duties
Accomplishments
- Won [Award] in [Year].
Languages
Spanish
Professional Working
Timeline
Barista
Sententia Vera Cultural Hub
08.2022 - Current
High School Diploma -
Austin Waldorf School