Marcela Mora

• Processed purchase orders and maintained updated expiration dates for inventory management
• Worked with Banquet Manager and providers with purchases orders and control expiration dates, monthly inventory and financial audits.
• Worked with banquet manager to coordinate schedule for servers and housemen according BEOs requirements.
• Answered guest questions about event plans and food service choices.
• Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
• Ensured polished presentation of dining areas, service stations, and banquet equipment.
• Set up banquet tables and chairs based on event requirements.
• Executed banquet setup and breakdown according to event orders and floor plans.
• Served plated meals, buffets, and beverages while maintaining attentive guest service.

• Enhanced Guest experience on their special needs for guests in the hotel (delivering complimentary supplies)
• Managed supply inventory to ensure availability for operations, Restocked cleaning storage cabinets, carts and baskets for easy use.
• Prepare special and continuous needs previously to deliver items on time.

• Enhanced customer satisfaction by providing thorough and efficient car washing services.

• Maintained lobbies, restrooms, and common areas to ensure clean, professional appearance.
• Restocked paper goods, soap, and supplies throughout facility.
• Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.

• Assisted Manager with both companies in budget preparation, Payroll supervision, Conducted collections for outstanding payments, Invoicing, Handling Cash.
• Coordinated daily janitorial schedules and assigned staff to meet client service requirements.
• Managed supply inventory and reordered chemicals, tools, and consumables to prevent shortages.

• Searching new providers and new medical products to develop
• Analysis of monthly sales and existing inventory to generate new purchasing orders
• Schedule purchase orders and Coordinate with Logistics Manager, Supervising the cost inclusion of the merchandise, analyze market prices.
• Enhance a new control of the back orders on high volumed sales products. .
• Managed vendor relationships to secure best quality of services and products for organizational needs.
• Scheduled appointments, meetings, trainings and follow-ups to support smooth internal and external communication.
• Coordinate and manage local purchase department
• Authorize sales team to release product samples.
• Program and scheduling of events, medical fairs and new product launches.

Summarized key accomplishments and results.

• Reduce Inventory Excess, Simplification of the purchasing method.
• Eleven new provider accounts were opened and six accounts were re-activated with previous suppliers. Five exclusivity contracts were signed with providers, such as Dynarex Corporation, Ossur Americas, Sol Millenium.
• Nine lines of credit were activated with international providers, generating a better cash flow and an important decrease in dispatch times and product shortage was reduced by 40%.

• Principal Manager of the operative system Bos.7 (TECAPRO)
• Coordinated office, sales and warehouse staff.
• Assist Accountant
• Institutional, Government and VIP Clients Billing.
• Coordinated customer follow-up and support to enhance satisfaction and retention.
• Local Purchasing
• Import of products (purchasing, inclusion and costing).
• Petty cash.
• Warehouse and inventory Supervision.

• A large part of the collections portfolio was recovered.
• Develop a new credit line for international purchases with Medline Industries INC.
• Three lines of credit with local providers were enabled.
• An increase of 42% in sales was presented on an 8 month period.

Provided customer service support to patients, addressing inquiries and concerns promptly.

• Managed agenda, organized files, and processed invoices to ensure smooth clinic operations.
• Billing and Quote
• Database management and e-mails.

Documented key accomplishments and contributions.

• A post-operative follow up program was promoted increasing the amount of plastic surgery.