Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcela Narvaez

Chesapeake,VA

Summary

Accomplished bartender with almost 10 years of experience in beverage service paired with wide knowledge of drink recipes. Talented professional trained in mixology and recognized for innovative drink creations. Excels in fast-paced food service environments. Responsible, skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Overview

7
7
years of professional experience

Work History

Practice Supervisor

M. T. CURRY PEDIATRICS
Chesapeake, VA
05.2019 - Current
  • Maintained records management system to process personnel information and produce reports.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Participated in professional development opportunities to stay current on industry trends.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Explained policies, procedures and services to patients.
  • Developed policies and procedures for patient care, billing practices, and other operational issues.
  • Supervised and coordinated the daily activities of a medical practice staff, including scheduling, assigning tasks, and providing guidance.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Complied with OSHA and HIPAA regulations.
  • Created and implemented policies and procedures for effective practice management.

Bartender

Buko Restro Bar
Virginia Beach, VA
07.2022 - 12.2023
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Stocked ice bins and coolers as needed throughout shift.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Resolved customer complaints in a professional manner.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Cleansed glasses with sanitizing solution after each use.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Greeted frequent visitors by name and explained new promotions.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Balanced daily registers and generated sales reports for management.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Collected and organized daily till totals and tips.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Assisted in setting up the bar for service shift.

Bartender

Hypnotics Restaurant And Lounge
Chesapeake, VA
05.2021 - 06.2022
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Created weekly reports of sales figures for management review.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Ensured that all liquor laws were followed during service hours.
  • Reinvented classic cocktails to complement new menu options.

Bartender

The Rust And Gold
New York, NY
03.2017 - 02.2019
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Greeted guests with friendliness and professionalism.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Attended regular training sessions to stay updated on new products or trends.
  • Performed opening and closing duties including restocking supplies.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Education

Bachelor of Science - Nursing

University of Tolima
Tolima, Colombia
12-2016

Skills

  • Clinical Supervision
  • Patient Care Coordination
  • Training and Mentoring
  • Staff Development
  • Beverage Preparation
  • Suggestive Selling
  • Courteous
  • Inventory
  • Creative Mixology
  • Cash and Credit Transactions
  • Engaging Personality
  • ABC Regulations
  • Service-Oriented Mindset
  • Excellent Judgment
  • Maintaining a Clean Bar
  • Team Training and Development
  • Bar Service Preparation
  • Outgoing Personality
  • Staff Management
  • Multilingual in spanish
  • Customer Service Expertise
  • Beverage Supply Orders
  • Performance Improvement
  • Responsible Alcohol Service
  • Customer Service
  • Professional Appearance

Languages

Spanish
Native/ Bilingual

Timeline

Bartender

Buko Restro Bar
07.2022 - 12.2023

Bartender

Hypnotics Restaurant And Lounge
05.2021 - 06.2022

Practice Supervisor

M. T. CURRY PEDIATRICS
05.2019 - Current

Bartender

The Rust And Gold
03.2017 - 02.2019

Bachelor of Science - Nursing

University of Tolima

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Marcela Narvaez