Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcela Nygaard

San Antonio,TEXAS

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Advisor

Protestant Women of the Chapel
San Antonio, TX
05.2022 - 05.2023
  • Empowered others to use judgment and knowledge to solve problems and concerns.
  • Obtained additional information and clarification from staff members to resolve concerns.
  • Participated in ministry activities and committee work to support our program and community success.
  • Attended board meetings and reviewed meeting agendas.
  • Approved organizational strategies, budgets and business decisions.
  • Maintained confidentiality in regard to internal organizational affairs and information.
  • Utilized networks and resources to inspire collective action and achieve organizational goals.

Outreach/Inreach Coordinator

Protestant Women of the Chapel
San Antonio, TX
05.2021 - 05.2022
  • Planned and coordinated inreach and outreach projects to meet the needs of members and military community.
  • Worked with Financial and Publicity liaison to distribute important information and purchase necessary supplies.
  • Fostered community outreach by coordinating events to liaise with community members.
  • Facilitated supportive services and counseling for family members to address special concerns and ease military transitions.

Coordinator of Girls Ministries

Neighborhood Church-assemblies
Okinawa, Japan
02.2015 - 02.2018
  • Guided instruction by mentoring teachers to improve leadership and teaching effectiveness.
  • Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.
  • Partnered with teaching staff to develop and improve curriculum offerings for students.
  • Developed lesson plans in accordance with curricula and core church beliefs.
  • Recruited, hired and trained primary and supplemental teaching staff.
  • Created congregational awareness to encourage religious education program participation.
  • Determined allocations of funds for classroom supplies and materials, authorizing purchases.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects and events working smoothly with others.

Substitute Teacher

DODEA
Okinawa, Japan
01.2015 - 02.2018
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Engaged students in discussions to promote interest and drive learning.
  • Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
  • Maintained classroom order and enforced school and class rules.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Tutored students individually and in small groups to help with difficult subjects.

Church Volunteer

Bethel Assembly of God
Rapid City, SD
01.2005 - 04.2014
  • Maintained child care and safety until released to parent or guardian.
  • Created lesson plans and activities in line with church beliefs and curriculum.
  • Cleaned and organized designated classrooms.
  • Maintained safe environment for children and teachers by upholding church policies.
  • Assisted church staff members with projects and attended necessary staff meetings.
  • Worked with ministry team to gather materials for lessons.
  • Advocated for children and children's programs to parents and church staff.
  • Planned games, songs and dances as part of religious curriculum.
  • Fostered safe and nurturing learning environment in classroom to promote faith development.
  • Volunteered with various organizations, coordinating resources and outreach to help accomplish core mission.
  • Attended missionary trips to various areas to help natives learn about religion and complete charity work.

Customer Service Representative

SunTrust Banks, Inc.
Orlando, FL
02.2002 - 02.2004
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Supported sales team members to drive growth and development.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Education

Associate of Science - Business Administration

Universida Mayor De San Simon
Bolivia
08.1998

Certified Minister - Biblical Studies

Global University
Springfield, MO

Skills

  • Bilingual speaks and writes English and Spanish
  • Presentations and Public Speaking
  • Conflict Management
  • Career Event Planning
  • Service Oriented
  • Peer Counseling
  • Staff Supervision
  • Classroom Management
  • Staff Collaboration
  • Classroom and Activity Supervision
  • Team Oversight
  • Team Leadership
  • Data Entry and Maintenance
  • Customer Service
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Translation and Interpretation Services

Languages

Spanish
Native/ Bilingual

Timeline

Advisor

Protestant Women of the Chapel
05.2022 - 05.2023

Outreach/Inreach Coordinator

Protestant Women of the Chapel
05.2021 - 05.2022

Coordinator of Girls Ministries

Neighborhood Church-assemblies
02.2015 - 02.2018

Substitute Teacher

DODEA
01.2015 - 02.2018

Church Volunteer

Bethel Assembly of God
01.2005 - 04.2014

Customer Service Representative

SunTrust Banks, Inc.
02.2002 - 02.2004

Associate of Science - Business Administration

Universida Mayor De San Simon

Certified Minister - Biblical Studies

Global University

Similar Profiles

CREATE PROFILE
Marcela Nygaard