Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Marcela Ollivier Villalobos

Nuevo Casas Grandes,Chihuahua

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer service, effective communication, multitasking, and time management abilities. Devoted to giving every customer a positive experience.

Overview

7
7
years of professional experience

Work History

Sales and Students Consultant

Enlace Idiomas y Destinos
Chihuahua, Chihuahua
10.2017 - Current
  • Identified student needs and recommended appropriate destinations, courses, and schools.
  • Established relationships with students and parents to create a trustworthy relationship and provided real and complete information about the programs and process.
  • Maintained professional, courteous and timely communications with students and parents during the complete process and during their stay in order to ensure a positive experience or provide assistance with any unexpected situations.
  • Provided assistance with visa processes, flight arrangements and accommodation.
  • Collaborated closely with partners in order to obtain the best offers and experience on behalf of students
  • Monitored industry trends and processes to grow and improve our catalogue.

Customer Service Representative

The Spanish Group LLC
Irvine , CA
02.2021 - 09.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

Licenciatura - Licenciatura En Nutrición

Universidad Autonoma De Chihuahua
Chihuahua
06-2017

Skills

  • Customer Service
  • Problem-Solving
  • Excellent communication skills
  • Customer Relationship Building
  • Customer Needs Assessment
  • Sales consultation
  • Product and service knowledge

Languages

Spanish
Native/ Bilingual
English
Full Professional
French
Limited

Affiliations

  • Emergency Medical Technician by the Mexican Red Cross

Timeline

Customer Service Representative

The Spanish Group LLC
02.2021 - 09.2024

Sales and Students Consultant

Enlace Idiomas y Destinos
10.2017 - Current

Licenciatura - Licenciatura En Nutrición

Universidad Autonoma De Chihuahua

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Marcela Ollivier Villalobos