MARCELA PABON
Summary
Bilingual, Fluent in English and Spanish.
Attentive and creative Assistant Teacher, passionate about helping young children develop emotional, social and educational skills. Motivated and energetic to apply early childhood education principles in preschool setting. Dedicated to teaching, maintaining discipline and encouraging creativity. Certified in First Aid and CPR.
Energetic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Over 15 years of success supporting client financial goals through astute Loan/credit guidance.
Overview
20
20
years of professional experience
Work History
Assistant Teacher/Aid
ST. ANTHONY PRESCHOOL
09.2022 - Current
- Helped create a nurturing atmosphere by planning age-appropriate teaching strategies
- Helped encourage an atmosphere conductive to learning
- Support the teacher maintaining a effective learning environment
- Entrusted to manage the classroom in the absence of the lead teacher
- Greet families at the beginning of each day and help children get settled
- Arrive before opening and prepare the environment for the children, setting out art materials, provocations, books about our current theme, and small-group activities
- Assist with circle time and sitting with children who are having trouble focusing
- Transition children to outside time, assisting those who need a little extra help
- Monitor playground activities, help ensure that all children find something with which to engage
- Cleaned, sanitized, and set up eating areas in all classrooms.
Universal Banker
BANK OF THE WEST
09.2016 - 04.2018
- First point of contact for clients and public
- Respond to and manage stakeholder’s enquiries
- Provision of exceptional customer service by face-to-face, email and pone
- Oversee accounts opening, account closing, and product sales activities
- Develop rapport and long lasting relationship with existing and new customers
- Support and advice to clients about methods of banking and personal business products
- Follow-up and business closing phone calls
- Identify cross-selling opportunities
- Work with management to develop customer retention and outreach strategies
- Support and assist the personal banking department when required.
Commercial Leasing Sales Executive
BBVA COLOMBIA S.A
03.2012 - 08.2013
- Management and maintenance of corporate, goverment and SME leasing accounts
- Liaison with the comercial teams of 27 different branches across the North Coast of Colombia in three different States
- Achivements:
- Sales growth of over 300% in 2013
- Placement of Leasing credit lines in 24 of 25 Commercial Banking branches (never previously achieved since start of Leasing line)
- Financing and structuring of business to purchase Barcaza (first Barcaza financed by BBVA Leasing).
Commercial Executive
BANCOLOMBIA LEASING
01.2008 - 01.2012
- Strategic and commercial analysis, responsible for sales and financial advice
- Consultation, design & implementation of commercial proposals for SME
- Debt recovery
- Financial compliance and risk management
- Achivments:
- Maintained sales above 130%, achieving up to 190% in 2012
- Effective recovery of Portfolio allocated, from 5% to 2% in index, from 2009 to 2012
- Member of club of excellence for every year exercised.
Business Executive
BANCOLOMBIA S.A
01.2007 - 01.2008
- Customer management, analysis and negotiation of acquisition commissions in Sales Management for SME Banking in the Bogotá region
- Achivments:
- Affiliation to the credit card system for new businesses
- Capitalize and reinforce those customers wasting value within the organization.
Cash Management Executive
01.2005 - 01.2007
- Sales Management for SME Banking, Bogotá and Savannah region
- Consultancy and support to 18 branch managers on sales and profitability of existing businesses, offering a portfolio of 30 products in local and foreign currency
- Achivements:
- Award for "best climber" MIT Executive (first semester) in the “PASIÓN POR LA CIMA 2005 ”campaign (PASSION FOR THE TOP), with 187% effectiveness
- Design and implementation of strategy (office takeover) goal: To capitalize and potentiate customers’ capital; Result: 100% participation of distric offices’in 2005
Commercial Advisor, Sales Manager
American Express
01.2004 - 01.2005
- Affiliation to the credit card system) for, in the Sales Management for SME Banking in the Bogotá and Savannah region
- Training businesses in fraud prevention and post sales service
- Achivement:
- 125% in sales goals for 2003 and 2004
Education
Graduate Diploma - Marketing
EAFIT university
Bachelor of Economics -
Los Libertadores University
Certificate in Risk Analysis -
CESA University
Bogota- Colombia Certificate in Process Management -
CEIPA University
Certificate in International Business Management -
Los Libertadores University
Bogota- Colombia Certificate in English -
Lincoln English Center
Skills
- Excellent verbal communication skills for motivating children to learn
- Dynamic listening skills to understand the children's' needs
- Understanding of how to build good relationships with children
- Tolerance and ability to remain calm in stressful situations
- Exceptional customer service and retention skills
- People management skills, and ability to support and lead a team
- Corporate sales banking experience
- Assessment and communication of clients’ needs
- Conflict Resolution
- Attention to detail
- Preparation and presentation of commercial proposals
- Strategic planning, data analysis, and reporting
- Negotiation and problem-solving skills
- Accurate use of client database, tools & Microsoft Office software
- Commitment to workplace policies and procedures
- Ability to contribute to company goals both independently, and as part of a team
References
REFERENCE On request
Languages
Timeline
Assistant Teacher/Aid
ST. ANTHONY PRESCHOOL
09.2022 - Current
Universal Banker
BANK OF THE WEST
09.2016 - 04.2018
Commercial Leasing Sales Executive
BBVA COLOMBIA S.A
03.2012 - 08.2013
Commercial Executive
BANCOLOMBIA LEASING
01.2008 - 01.2012
Business Executive
BANCOLOMBIA S.A
01.2007 - 01.2008
Cash Management Executive
01.2005 - 01.2007
Commercial Advisor, Sales Manager
American Express
01.2004 - 01.2005
Graduate Diploma - Marketing
EAFIT university
Bachelor of Economics -
Los Libertadores University
Certificate in Risk Analysis -
CESA University
Bogota- Colombia Certificate in Process Management -
CEIPA University
Certificate in International Business Management -
Los Libertadores University
Bogota- Colombia Certificate in English -
Lincoln English Center