MARCELA PERALTA
Davenport,FL
Summary
Secretary with over 5 years of experience managing daily administrative support tasks and operations in different industry. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
13
13
years of professional experience
Work History
Secretary
ISMAEL AND SON AUTO REPAIR
08.2018 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Offered technical support and troubleshot issues to enhance office productivity.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Assisted coworkers and staff members with special tasks on daily basis.
Clerical Worker
Century 21
01.2018 - 08.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Assembly and correction of orders
Call Center Customer Service Specialist
BPS BANCO PREVISION SOCIAL
02.2015 - 07.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Responded to customer calls and emails to answer questions about products and services.
- Scheduling clients and advising on bank procedures
Census Taker
INE INSTITUTO NACIONAL DE ESTADISTICAS
10.2010 - 11.2011
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Attended team meetings to develop job knowledge.
- Leveraged smartphones to record information.
Education
High School Diploma -
UTU , URUGUAY
URUGUAY11.2014
Skills
- Verbal and Written Communication
- Business Correspondence
- Multi-Line Phone Systems
- Interoffice Communications
- Office Staff Leadership
- Accounts Payable and Accounts Receivable
- Schedule Management
- Vendor Relations Skills
- File Systems Management
- Microsoft Office
- Reception Functions
Timeline
Secretary
ISMAEL AND SON AUTO REPAIR
08.2018 - Current
Clerical Worker
Century 21
01.2018 - 08.2018
Call Center Customer Service Specialist
BPS BANCO PREVISION SOCIAL
02.2015 - 07.2017
Census Taker
INE INSTITUTO NACIONAL DE ESTADISTICAS
10.2010 - 11.2011
High School Diploma -
UTU , URUGUAY
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