Marcela Peralta
Davenport,FL
Summary
Secretary with over 10 years of experience managing daily administrative support tasks and operations in different industries. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
9
9
years of professional experience
Work History
ASISTENTE ADMINISTRATIVO
Hawk Restoration
Orlando, FL
01.2023 - Current
- Coordinated administrative tasks such as filing, data entry, and correspondence organization
- Managed office schedules and appointments, ensuring efficient operations and timely communication
- Assisted with the implementation of office procedures to streamline workflow and improve productivity
- Led cross-functional teams to successfully deliver projects on time and within budget
- Utilized strong communication skills to facilitate effective collaboration and problem-solving
- Collaborated with project managers and subcontractors to develop comprehensive estimates
- Managed cost reports and tracked expenses to stay within project budgets
- Conducted thorough research on material costs and labor rates to provide accurate estimates
- Managed and tracked material orders to ensure timely delivery and stock availability
- Resolved supply chain issues and maintained accurate records of all material orders
- Managed and coordinated dumpster delivery schedules for various construction projects
- Provided exceptional customer service and support for any issues or concerns regarding dumpsters
- Effective communication skills to understand and address customer needs promptly and professionally
- Ability to handle complex customer inquiries and resolve issues in a timely manner
- Strong empathy and active listening skills to demonstrate genuine care and concern for customers.
SECRETARY
Ismael and son
Orange, NJ
11.2018 - 01.2023
- Managed appointments and maintained schedules for executives, ensuring smooth operations
- Communicated effectively with various stakeholders, demonstrating strong interpersonal and communication skills
- Managed daily office operations, coordinating schedules and facilitating communication for team members
- Organized and maintained filing systems, improving accessibility and efficiency for document retrieval
- Successfully estimated job costs and prepared accurate quotes for customers
- Managed and organized parts orders while maintaining efficient inventory levels
- Collaborated with vendors to ensure timely delivery of parts and supplies
- Provided excellent customer service by promptly responding to inquiries and addressing concerns
- Resolved conflicts and fostered positive relationships among coworkers
- Mentored and coached colleagues to improve their skills and performance
- Mediated disagreements and promoted a harmonious work environment
- Managed all aspects of payment processing, including invoicing and collections
- Identified and resolved discrepancies in vendor invoices, ensuring accurate payments
- Collaborated with vendors to develop mutually beneficial payment terms and agreements
- Streamlined payment procedures to enhance efficiency and decrease processing time
- Expert in handling high volume of customer inquiries with professionalism and efficiency
- Proficient in processing payments, refunds, and exchanges to meet customer needs
- Skilled in promoting products and services, upselling to increase sales and revenue
- Managed customer accounts, resolving issues and ensuring satisfaction, maintaining positive relationships.
DATA ENTRY CLERK
Century 21 warehouse
Secaucus, NJ
01.2018 - 07.2018
- Proficient in entering, updating, and verifying data accurately and efficiently
- Demonstrated ability to maintain confidentiality of sensitive information
- Experience in organizing and prioritizing tasks to meet deadlines
- Skilled in using various data entry software and applications to improve efficiency
- Proficient in accurately compiling orders for quick and efficient delivery to stores
- Experienced in utilizing inventory systems to track and pull merchandise for orders
- Detail-oriented with a focus on ensuring correct items are gathered and packed
- Skilled in prioritizing tasks to meet deadlines and maintain order accuracy.
CALL CENTER REPRESENTATIVE
Banco de Previsión Social
Montevideo, Uruguay
02.2015 - 07.2017
- Resolved customer inquiries efficiently over phone, achieving high customer satisfaction ratings
- Handled high call volume, multitasking effectively to meet service level agreements
- Utilized strong communication skills to de-escalate customer issues and provide effective solutions
- Maintained detailed records of customer interactions for quality assurance and follow-up purposes
- Expertly manage customer scheduling requests to optimize daily appointments and increase client satisfaction
- Consistently provide exceptional customer service by assisting clients with timely and convenient appointment bookings.
Education
Real Estate
Gold Coast School
Orlando, FL09-2024
GED -
UTU Solymar
Solymar07-2015
Skills
- Customer assistance
- Effective communication
- Leadership team member
- Problem-solving
- Desk Assistant
- Comunication skills
- Computer skills
Languages
- Espanol, Native
- Ingles, Elementary
Timeline
ASISTENTE ADMINISTRATIVO
Hawk Restoration
01.2023 - Current
SECRETARY
Ismael and son
11.2018 - 01.2023
DATA ENTRY CLERK
Century 21 warehouse
01.2018 - 07.2018
CALL CENTER REPRESENTATIVE
Banco de Previsión Social
02.2015 - 07.2017
Real Estate
Gold Coast School
GED -
UTU Solymar