Marcela Perez
Irvine,CA
Summary
High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
13
13
years of professional experience
Work History
Project Manager
KAISER PERMANENTE
Downey, CA
01.2018 - Current
- Proactively assist in the development of project proposals, recommendations, implementation plans, performance measurement tools, and training materials related to the assigned projects
- Support leadership in the development, analysis, and communication of improvement strategies for operational and financial concerns
- Provided guidance to team members regarding tasks assigned to them.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
Admitting Manager
KAISER PERMANENTE
Ontario/Fontana, CA
01.2016 - 01.2018
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed strategies to improve the efficiency of the admitting process while maintaining quality assurance standards.
- Assisted in developing new policies and procedures for improving patient experience throughout the admission process.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Ensured compliance with hospital policies and procedures as well as applicable laws and regulations.
- Monitors budget expenses such as payroll overtime, supplies, and equipment to aid in reducing costs
- Ensure staff comply with hospital-established policies, quality assurance programs, safety, environmental, and infection control policies and procedures that align with the organization’s goals and objectives
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Admitting Supervisor
KAISER PERMANENTE
Irvine, CA
01.2011 - 01.2016
- Patient advocate resolving patient care issues and membership services grievances
- Interviewed, trained, and disciplined support staff
- Monitored department budget, timelines, staffing, space, and equipment needs
- Liaison between management and other collaborative departments such as utilization management, physicians, and other staff
- Maintained employee files, competencies, and mandatory training
- Assists in managing and resolving human resources, labor relations, and risk management issues.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Performed regular audits of admitting documents for accuracy and completeness.
- Served as liaison between various departments in order to coordinate patient transfers and admissions.
- Maintained communication with physicians, nurses, case managers and other healthcare professionals regarding patient status changes or delays in care delivery processes.
Education
Master of Healthcare Administration -
Concordia University
Bachelor of Science in Healthcare Administration -
Concordia University
Skills
- Work Flow Planning
- Data Analysis
- Compliance Monitoring
- Project Development
- Project Management
- Project Planning
- Workforce Training
- Financial Administration
- Productivity Improvement
- Systems Implementation
- Presentations
- Staff Training and Motivation
- Quality Assurance and Control
- Customer Relations
- Purchasing and Procurement
Timeline
Project Manager
KAISER PERMANENTE
01.2018 - Current
Admitting Manager
KAISER PERMANENTE
01.2016 - 01.2018
Admitting Supervisor
KAISER PERMANENTE
01.2011 - 01.2016
Master of Healthcare Administration -
Concordia University
Bachelor of Science in Healthcare Administration -
Concordia University