Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcela Ramos

Santa Ana,CA

Summary

Dynamic professional with a proven track record in end-of-life care at TheKey, showcasing exceptional problem-solving abilities and effective customer communication. Elevated patient comfort and family support, while enhancing team productivity by over 20% at CDS Club Demonstration Services. Skilled in personal care assistance and maintaining professional boundaries, I excel in fast-paced environments, ensuring high-quality care and service.

Overview

11
11
years of professional experience

Work History

Family Nanny

Private Hire
08.2024 - 11.2024
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Assisted with light housekeeping duties as well as running errands.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Implemented daily routines for optimal child development and created a structured environment.

Hospice Caregiver

TheKey
12.2019 - 06.2024
  • Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
  • Recognized signs of impending death, providing timely communication with both the hospice team and the patient''s family to prepare for final moments together.
  • Provided emotional support to patients'' families during the grieving process through active listening and empathetic communication.
  • Served as a liaison between the hospice care team and the patient''s primary healthcare provider to ensure seamless coordination of care.
  • Enabled smooth transitions between healthcare settings by coordinating with medical professionals and facilities when needed.
  • Educated family members on appropriate caregiving techniques for optimal patient comfort at home.
  • Enhanced patient comfort by providing compassionate end-of-life care and support.
  • Promoted a peaceful environment through ambient music, aromatherapy and calming activities tailored to individual preferences.
  • Assisted in maintaining patients'' dignity by addressing their emotional, spiritual, and physical needs.

Secretary

Blue Sky Clayworks
06.2022 - 10.2023
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Maintained daily report documents, memos and invoices from our clients.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Maintained daily report documents, memos and invoices.

Bar Manager

Culichi Town
09.2019 - 06.2022
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Handled customer complaints professionally, resolving issues promptly and effectively.

Front Desk Receptionist

Temple Toas
06.2017 - 01.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Sales Supervisor

CDS Club Demonstration Services
08.2013 - 05.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

Highschool Diploma - Teachers Aid

Century
Santa Ana, CA

Skills

  • End of life care
  • Personal care assistance
  • Effective customer communication
  • Sales ,negotiation
  • Interpersonal communication
  • Reliability
  • Problem-solving abilities
  • Dementia Care
  • Vital signs
  • Professional boundaries
  • Marketing

Languages

Spanish
Native or Bilingual

Timeline

Family Nanny

Private Hire
08.2024 - 11.2024

Secretary

Blue Sky Clayworks
06.2022 - 10.2023

Hospice Caregiver

TheKey
12.2019 - 06.2024

Bar Manager

Culichi Town
09.2019 - 06.2022

Front Desk Receptionist

Temple Toas
06.2017 - 01.2019

Sales Supervisor

CDS Club Demonstration Services
08.2013 - 05.2017

Highschool Diploma - Teachers Aid

Century

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Marcela Ramos