MARCELA ROMO
Las Vegas,NV
Summary
Experienced with managing front desk & housekeeping departments to maintain high standards of cleanliness and service. Utilizes effective team management and process optimization to enhance operational efficiency. Knowledge of quality assurance and guest satisfaction to drive continuous improvement.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
Task Force – Director of Housekeeping
Remington Lodging & Hospitality
06.2023 - 09.2025
- Supported Hilton & Marriott branded properties, ensuring consistent brand compliance and operational excellence.
- Managed inventory, departmental standards, and interdepartmental alignment across multiple hotels.
- Cultivated an engaged, guest-focused culture that enhanced team morale and guest satisfaction.
- Implemented service systems to deliver consistent, high-end, personalized guest experiences.
- Collaborated closely with managers and supervisors to exceed financial, quality, and service benchmarks.
- Established and enforced standardized departmental operating procedures across properties.
- Optimized labor expense through strategic staff scheduling aligned with forecasted occupancy.
- Oversaw property-based HR and accounting tasks including forecasting, reporting, and inventory control.
- Participated in weekly revenue management and sales strategy meetings.
- Conducted daily stand-up meetings to maintain strong communication and operational readiness.
- Ensured equipment, guestrooms, and public areas met strict cleanliness and brand inspection standards.
Assistant Executive Housekeeper
Hilton Grand Vacations – ELARA
04.2022 - 06.2023
- Led 15 managers and 187 housekeeping team members across a high-volume luxury property.
- Oversaw housekeeping operations for the 90-room Hilton Club, delivering elite owner-level service.
- Maintained elevated cleanliness standards that supported Hilton luxury brand expectations.
- Managed inventory, supply ordering, and departmental equipment.
- Built staffing schedules aligned with occupancy forecasts and labor targets.
- Delivered training programs that improved service quality, safety, and team performance.
- Contributed to budget planning and adherence to financial targets.
- Resolved escalated guest concerns with urgency and professionalism.
- Managed vendor relationships to ensure quality and timely delivery of supplies.
- Enforced OSHA and brand hygiene/safety protocols.
- Identified operational improvements to drive efficiency and guest satisfaction.
- Generated performance and KPI reports for executive leadership.
- Implemented guest experience initiatives aligned with brand culture.
Executive Housekeeper
Embassy Suites Las Vegas | Remington Hotels
08.2011 - 04.2022
- Led daily operations for housekeeping and laundry departments.
- Recruited, hired, trained, and evaluated housekeeping team members.
- Ensured adequate staffing through accurate forecasting and scheduling.
- Performed daily room and public area inspections to maintain Hilton QA standards.
- Managed departmental inventory, budgets, and supply controls.
- Achieved consistently high Hilton Quality Assurance audit scores.
- Selected for multiple corporate task force assignments, including property takeovers.
- Achieved company “5 Drivers” recognition multiple times.
Assistant Executive Housekeeper
WorldMark by Wyndham
04.2009 - 04.2011
- Supervised 100+ housekeeping employees including hiring, training, and coaching.
- Oversaw department openings, closings, and scheduling.
- Managed budgets, inventory, and linen/supply ordering.
- Ensured compliance with MSDS and bloodborne pathogen safety training.
- Conducted room and property inspections to maintain cleanliness and safety.
- Completed annual employee performance evaluations.
Operations Manager
Holiday Inn Express
07.2007 - 04.2009
- Managed housekeeping and front office operations including hiring, training, and coaching.
- Led room inspections and property walks daily.
- Supervised inventory, linens, chemicals, supplies, and department budgets.
- Controlled master key distribution and enforced security procedures.
- Oversaw daily front desk operations and guest service standards.
Education
High School Diploma -
Daily Continuation High School
Glendale, CA06-1997
Skills
- Guest Service
- Health and Safety
- Sanitation Protocols
- Staff Management
- Hotel Systems: OnQ, Fosse, PMS, Opera, Sysengery, Hotel- Effectiveness, IBUY, VOICE
- HR & Payroll: ADP, KRONOS
- Technology: Microsoft Office, Salesforce,Oracle, PMS
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteTimeline
Task Force – Director of Housekeeping
Remington Lodging & Hospitality
06.2023 - 09.2025
Assistant Executive Housekeeper
Hilton Grand Vacations – ELARA
04.2022 - 06.2023
Executive Housekeeper
Embassy Suites Las Vegas | Remington Hotels
08.2011 - 04.2022
Assistant Executive Housekeeper
WorldMark by Wyndham
04.2009 - 04.2011
Operations Manager
Holiday Inn Express
07.2007 - 04.2009
High School Diploma -
Daily Continuation High School