Marcela Rosales
Corona,CA
Summary
Personable and detail-focused professional with strong ability to build and maintain relationships. Possesses understanding of inventory management and sales techniques, coupled with expertise in effective communication and customer service. Committed to driving customer satisfaction and contributing to team success.
Overview
2
2
years of professional experience
Work History
Vendor
John Song and James White
09.2024 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Set up displays and signage to attract customers and boost sales.
- Established long-term relationships with key clients by providing consistent, high-quality service.
Membership Specialist
James White
09.2024 - 03.2025
- Developed targeted marketing campaigns to attract new prospective members, resulting in a growth in membership numbers.
- Offered personalized assistance to members seeking specific resources or services within the organization, demonstrating genuine care for their needs.
- Monitored membership trends and reported on key performance metrics during monthly team meetings, helping inform future strategies.
- Enhanced membership retention by developing strong relationships with members and understanding their preferences.
- Identified areas of improvement within our existing suite of offerings by soliciting direct feedback from long-term members who had seen multiple iterations over time.
- Actively engaged clients upon entrance with pleasant greeting.
- Scheduled and assigned daily work and activities for team members.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Prepared pricing agreements and contracts to close sales.
- Used consultative sales approach to understand and meet customer needs.
- Set up appointments with potential and current customers to promote new products and services.
- Prospected new sales leads from directories, referrals and partners.
Caregiver
Mary Ann Howe
11.2022 - 03.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Education
No Degree -
Canoga Park High School
Canoga Park, CA06-2023
Skills
- Issue resolution
- Vendor evaluation
- Relationship management
- Business planning
- Product demonstration
- Negotiation expertise
- Pricing strategy
- Product marketing
- Sales presentation
- Production leadership
- Problem-solving
- Teamwork and collaboration
- Analytical thinking
- Multitasking Abilities
- Active listening
- Reliability
- Time management
- Product knowledge
Languages
Filipino
Native or Bilingual
English
Native or Bilingual
Timeline
Vendor
John Song and James White
09.2024 - Current
Membership Specialist
James White
09.2024 - 03.2025
Caregiver
Mary Ann Howe
11.2022 - 03.2023
No Degree -
Canoga Park High School
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