Marcela Sanchez Otero
Atlanta,Georgia
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive problem-solving and process optimization to support team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FRONT DESK/ADMINISTRATIVE ASSISTANT
THE PEACH PIT
01.2021 - Current
- Greeted and welcomed customers, answered inquiries, and directed them to the appropriate personnel.
- Provided administrative support to all departments in the company including filing documents electronically or physically.
- Processed invoices and payments from customers on a daily basis.
- Answered customer emails promptly and professionally while providing accurate responses within 24 hours of receipt of inquiry.
- Enhanced customer satisfaction by providing efficient and professional front desk support.
FLIGHT ATTENDANT
FRONTIER AIRLINES
07.2023 - 10.2023
- Provided safety instructions to passengers prior to takeoff and landing.
- Greeted passengers, answered questions, and directed them to their seats.
- Responded to medical emergencies as needed during flights.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
CUSTOMER SERVICE AGENT
AIRPORT TERMINAL SERVICES (ATS)
10.2022 - 03.2023
- Check in passengers and their luggage at the ticket counter and gates
- Patiently handle customer concerns and complaints
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions
- Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.
JANITORIAL SUPERVISOR
ALLIED INTERNATIONAL
06.2020 - 07.2022
- Developed a system for tracking inventory of cleaning supplies and equipment.
- Resolved customer complaints related to cleanliness or maintenance issues promptly.
- Supplement staffing if requested
- Collect and assist area manager in compiling payroll information.
- Established schedules and assigned tasks to janitors based on workloads and priorities.
ASSISTANT MANAGER
WHICH WICH / BOSTON MASS
07.2017 - 12.2017
- Provided excellent services to the customers
- Train and educate the staff members
- Manage cash flow, records, and credit card payments
- Resolve customer service issues.
WAITRESS
PURO CEVICHE
07.2017 - 11.2017
- Provided excellent service to the customers
- Take orders and serve food and drinks to the customers.
Logistics Manager
MULTICARGO LTDA, BOGOTÁ COLOMBIA
01.2013 - 07.2017
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated dispatching 50 drivers to accomplish daily delivery requirements.
- Streamlined logistics processes by implementing efficient inventory management systems.
Education
INTERNATIONAL BUSINESS - Business Economics
POLITÉCNICO GRANCOLOMBIANO
Bogota, Colombia06-2025
FLIGHT ATTENDANT & AIRPORT SERVICES TOURISM -
AVIANCA AEROCIVIL INSTRUCTION CENTER
BOGOTÁ, COLOMBIA01.2015
ENGLISH LANGUAGE -
EC BOSTON
Boston, MA01.2015
HIGH SCHOOL DIPLOMA -
ATENEO INTEGRAL ANA B DE FLOREZ
BOGOTA, COLOMBIA01.2011
Skills
- Flexible & Adaptable
- Customer Service
- Problem Solving
- Bilingual
- Billing Inquiries
- File Management
- Critical thinking
- Data entry
- Logistics analysis
Certification
- FAA FLIGHT ATTENDANT
- AEROCIVIL COLOMBIA FLIGHT ATTENDANT
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
FLIGHT ATTENDANT
FRONTIER AIRLINES
07.2023 - 10.2023
CUSTOMER SERVICE AGENT
AIRPORT TERMINAL SERVICES (ATS)
10.2022 - 03.2023
FRONT DESK/ADMINISTRATIVE ASSISTANT
THE PEACH PIT
01.2021 - Current
JANITORIAL SUPERVISOR
ALLIED INTERNATIONAL
06.2020 - 07.2022
ASSISTANT MANAGER
WHICH WICH / BOSTON MASS
07.2017 - 12.2017
WAITRESS
PURO CEVICHE
07.2017 - 11.2017
Logistics Manager
MULTICARGO LTDA, BOGOTÁ COLOMBIA
01.2013 - 07.2017
ENGLISH LANGUAGE -
EC BOSTON
HIGH SCHOOL DIPLOMA -
ATENEO INTEGRAL ANA B DE FLOREZ
INTERNATIONAL BUSINESS - Business Economics
POLITÉCNICO GRANCOLOMBIANO
FLIGHT ATTENDANT & AIRPORT SERVICES TOURISM -
AVIANCA AEROCIVIL INSTRUCTION CENTER
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