Marcela Vonzova Badura
North Lauderdale
Summary
Results-driven digital marketing and sales manager with a strong focus on customer service and relationship building. Adept at thriving in fast-paced, multicultural environments while consistently exceeding sales targets and enhancing client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Broker
Independent Employer
Fort Lauderdale
11.2025 - Current
- Assessed client needs to recommend tailored insurance policies that align with individual circumstances.
- Navigating and finding Health Insurance in private sector, Medicare, ACA.
- Partnered with underwriters to negotiate advantageous terms for clients, ensuring optimal coverage and benefits.
- Cultivated strong relationships with clients and insurance providers to enhance service delivery and support.
- Ensured compliance with all relevant laws and regulations.
Marketing Coordinator
Caesar Casino
Pompano Beach
07.2025 - 12.2025
- Developed and managed slot tournaments and gift giveaways in the role of Marketing Coordinator.
- Supported marketing department by facilitating guest communication with hosts for free play and food comp requests.
- Brainstormed and developed new and existing promotion ideas to enhance guest engagement.
- Produced and designed marketing materials, including posters and slips, to effectively promote company initiatives.
- Oversee the host desk including receiving emails and phone calls and explaining the company promotions.
- Harrah's Pompano Beach, 1800 SW Third St
Front Office Supervisor
Fairfield Inn by Marriott
Tamarac
08.2023 - 07.2025
- Supervised a team of agents to ensure smooth check-in/check-out procedures and optimal guest experience.
- Trained new staff on hotel policies, PMS, and customer service standards to ensure consistent service quality.
- Resolved guest complaints efficiently and in a timely manner.
- Managed daily shift reports, occupancy data, and all cash handling processes.
- Collaborated with housekeeping and maintenance teams to promptly address and resolve guest needs.
- Fort Lauderdale NW, Tamarac
Financial Service Adviser
Amscot Financial
01.2023 - 07.2023
- Supported sales objectives and revenue growth.
- Maintained financial controls and achieved financial goals, made collections in person and over the phone, posted payments and daily closing procedures, supported timely and accurate administrative processes, maintained records and all addenda, utilized advanced in-house computer systems.
- Handled large cash amounts on a daily basis, generated paperwork for accounting and resolved issues with in-house Clearing Center.
- Provided consistently excellent customer service.
- Consistently practiced effective customer service.
- Prepared contracts for new customers and maintained existing customer databases.
- Compiled assigned reports and followed state regulations.
- Provided support for Broward County operations.
Host/Bartender/Server/Chief of banquets
Tastebuds Catering - Joy Wallace Catering
Miami
11.2016 - 05.2023
- Communicated with clients to clarify specific event requirements and ensure satisfaction.
- Coordinated with catering staff to deliver timely service and enhance food presentation.
- Assisted in setup and breakdown of event spaces, maintaining cleanliness and organization for optimal guest experience.
Property Manager
Public Storage
Broward County
07.2020 - 10.2022
- Managed multiple locations to approve growth and achieve marketing deadlines.
- Kept every property under meticulous cleanliness and managed the upkeep even under challenging circumstances.
- Supported revenue growth by implementing targeted sales initiatives.
- Consistently practiced excellent proactive and effective customer service.
- Maintained financial controls and drove in-house merchandise sales to meet financial goals for each property.
- Coordinated maintenance and vendor activities to ensure smooth facility operations.
- Executed auctions under the company and state guidelines, understood the laws, policies and regulations for this process and performed excellent execution.
- Property Manager, Broward County
Education
Community Education Program - City Management
Tamarac University
Tamarac, FL, USA01-2023
Business Administration -
University of Economy
Vienna, Austria01-2004
Skills
- Nation wide Health and Life Insurance certification
- Policy analysis
- Client assessment
- Risk management
- Digital marketing systems
- Certified Professional Food Manager /ID# 009229934, Cert# 2051213/
- TIPS certification
- 10955 Slot/ Cardroom / Pari-Mutuel Individual Comb
- Schwinn Quality Bronze Level Indoor Cycling Instructor
Certification
- Slot/Cardroom/Pari-Mutuel Individual Combo, 1055
- Certified Professional Food Manager, ID#009229934
- TIPS Certification
- Schwinn Quality Bronze Level Indoor Cycling Instructor
Accomplishments
- Most Enrollments for 2024 in Marriott Group US and Canada for assigned Bucket Group - MARRIOTT BONVOY
References
Reference available upon request
Languages
German
Native/ Bilingual
Slovak
Native/ Bilingual
Timeline
Licensed Health Insurance Broker
Independent Employer
11.2025 - Current
Marketing Coordinator
Caesar Casino
07.2025 - 12.2025
Front Office Supervisor
Fairfield Inn by Marriott
08.2023 - 07.2025
Financial Service Adviser
Amscot Financial
01.2023 - 07.2023
Property Manager
Public Storage
07.2020 - 10.2022
Host/Bartender/Server/Chief of banquets
Tastebuds Catering - Joy Wallace Catering
11.2016 - 05.2023
Community Education Program - City Management
Tamarac University
Business Administration -
University of Economy