Marcela Cuellar Calderon
Woodbridge,Virginia
Summary
Passionate and dedicated Housekeeping-Lead with 10 years of hospitality experience. Well-versed in handling guest service situations. Critical-thinker with the ability to administer appropriate care in a timely manner with a calm demeanor, carrying out the Housekeeping department with effectiveness and determination. Team player dedicated to workplace satisfaction through caring and mentoring.
Overview
11
11
years of professional experience
Work History
Assistant Housekeeping Manager
Crystal Gateway Marriott (701 Rooms)
1700 Richmond Highway , VA
07.2022 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Practiced safe work habits and wore protective safety equipment.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Established department goals and deadlines.
- Assist daily meeting to provide any updated information such as department goals, house occupancy, room standard, cleanliness feedback etc
- Conduct room inspection daily
- Provide coaching and feedback if is needed.
- Execute housekeeping proccess toward achiving department goals and objetives.
- Perform all tasks as directed by the Manager in pursuit of the achievement of department and bussiness goals
- Actively participate in training and development programs and maximize opportunities for self-development
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Loss Prevention department.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Verified each completed room against standard plans to maintain consistency.
- Conducted classes to teach procedures to staff.
- Provided insights to executive leadership on new trends for office environment.
- Reviewed employee performance and devised improvement plan to achieve goals.
Housekeeping Lead
Marriott Crystal Gateway
Arlington, Virginia
09.2018 - 07.2022
- Assign rooms to the housekeepers with their specific sections or make changes
- Assist daily meeting to provide any updated information such as department goals, house occupancy, room standard, cleanliness feedback etc
- Conduct room inspection daily
- Provide coaching and feedback if is needed
- Assit management with scheduling for the department when is needed
- Execute housekeeping proccess toward achiving department goals and objetives
- Train new hired Housekeepers on department cleaning proccess and standard
- Perform all tasks as directed by the Manager in pursuit of the achievement of department and bussiness goals
- Actively participate in training and development programs and maximize opportunities for self-development
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Loss Prevention department.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Checked inventory for required supplies and made lists for needed cleaning products.
Housekeeping Attendant
Marriott Metro Center, (459 Rooms)
Washington D.C.
12.2017 - 09.2018
- Clean up to sixteen rooms or more per day
- Assist the supervisor to do the room breakout by assigning rooms to each housekeeper
- Assist to stand up management meeting to meet goal expectations
- Clean and maintain the stocking workstation with sheets, pillowcases, towels and all amenities
- Maintains a positive attitude at all times, supporting the policies of the industry
- Provides superior guest service by positively interacting with guests and acting upon opportunities to assist
- Report any material discrepancies beyond the scope of the Housekeeping Department orMaintenance Department.
Housekeeping Attendant/Concierge Agent
Renaissance Hotel (355 Rooms)
1143 New Hampshire Ave, DC
11.2014 - 11.2017
- Clean up to sixteen rooms or more per day
- Assist the supervisor to do the room breakout by assigning rooms to each housekeeper
- Assist to stand up management meeting to meet goal expectations
- Clean and maintain the stocking workstation with sheets, pillowcases, towels and all amenities
- Maintains a positive attitude at all times, supporting the policies of the industry
- Provides superior guest service by positively interacting with guests and acting upon opportunities to assist
- Report any material discrepancies beyond the scope of the Housekeeping Department orMaintenance Department
- Helped at the concierge launge as an attendant by taking care of our elite members.
Housekeeping Attendant
Bridge Marriott (582 Rooms)
Arlington, VA
03.2014 - 11.2014
- Clean up to sixteen rooms or more per day
- Assist the supervisor to do the room breakout by assigning rooms to each housekeeper
- Assist to stand up management meeting to meet goal expectations
- Clean and maintain the stocking workstation with sheets, pillowcases, towels and all amenities
- Maintains a positive attitude at all times, supporting the policies of the industry
- Provides superior guest service by positively interacting with guests and acting upon opportunities to assist
- Report any material discrepancies beyond the scope of the Housekeeping Department orMaintenance Department.
Housekeeper
Renaissance Capital View (300 Rooms)
Arlington, VA
08.2012 - 03.2014
- Clean up to sixteen rooms or more per day
- Assist to stand up management meeting to meet goal expectations
- Clean and maintain the stocking workstation with sheets, pillowcases, towels and all amenities
- Maintains a positive attitude at all times, supporting the policies of the industry
- Provides superior guest service by positively interacting with guests and acting upon opportunities to assist
- Report any material discrepancies beyond the scope of the Housekeeping Department orMaintenance Department.
Education
New hire trainer certified, Peer Review panelist certified -
National Institute Professor Francisco Guerrero
11.2004
Skills
- Customer service, PMS Expert, ATLAS Expert, Trainer Expert, Empower GXP, Hotshop, 4DX
- Customer Service-Focused
- Guest Relations
- Invoice Processing
- Supply Inventory Management
- Fluent in Spanish
- Friendly, Positive Attitude
- Flexible Schedule
- Supervision & Leadership
Additional Information
- Awards , Star Performer of the month Award in November 2015. (Renaissance Dupont Circle) Employee of the month in March 2018 (Marriott Metro Center)
Timeline
Assistant Housekeeping Manager
Crystal Gateway Marriott (701 Rooms)
07.2022 - Current
Housekeeping Lead
Marriott Crystal Gateway
09.2018 - 07.2022
Housekeeping Attendant
Marriott Metro Center, (459 Rooms)
12.2017 - 09.2018
Housekeeping Attendant/Concierge Agent
Renaissance Hotel (355 Rooms)
11.2014 - 11.2017
Housekeeping Attendant
Bridge Marriott (582 Rooms)
03.2014 - 11.2014
Housekeeper
Renaissance Capital View (300 Rooms)
08.2012 - 03.2014
New hire trainer certified, Peer Review panelist certified -
National Institute Professor Francisco Guerrero
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