Marcela Dominguez Chavira

Responsible for maintaining an organized, compliant, efficient, and customer service-focused front office, organizing and supervising the front office staff and school activities in coordination with the school administration. Responsible for developing intra-office communication protocols, streamlining administrative procedures, office staff supervision, and task delegation.

• Monitor front areas so that questions are promptly addressed ensuring that all interactions with front office staff are professional, friendly, and helpful listening actively and following best practices and protocols.
• Handle sensitive issues with families and offer immediate solutions by actively listening to customers, handling concerns quickly, and escalating major issues.
• Support in school budget management and supervise budget per teacher.
• Procurement of supplies for all staff and submit invoices and vendor payments, in coordination with the purchasing department.
• Manage student fees and send out monthly letters for fee collections.
• Manage school credit card expenses and bank deposits.
• Evaluate and approve timecards for accuracy, track time off, process reimbursements and support employees with time change requests and other inquiries.
• Administer school directory, employees files, and database.
• Manage school access and maintain school key inventory.
• Update and monitor school calendar (events, tours, and placement tests)
• Coordinate substitute coverage for absent teaching staff, by communicating with different agencies and assist substitutes with daily assignments, lesson plans, schedules, access, etc.
• Coordinate fire/lockdown drills with the school principal and record related documentation.
• Plan and coordinate some school events.
• Send pertinent parent communication through various school programs, and create content for school social media platforms.

• Responsible for registration and withdrawal of students.
• Evaluate and verify submitted documentation as required for enrollment.
• Manage student records request across school districts.
• Updated computer system with the latest information to keep records current and accurate.
• Maintain grades database
• Print report cards by grading periods and mail them to parents
• Provide information and assistance to new students and their parents for the enrollment process
• Greeted every guest with a personable approach and provided knowledgeable service.
• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Verified student grades, attendance, and schedules.

• Input daily attendance information for 1600+ student schools.
• Classified codes, recorded, and maintained student information and daily attendance records updated using school software.
• Compile data, attendance reports, lists, and routine correspondence to the State Department of Education and other authorized personnel.
• Communicate with parents regarding student absences and provide information related to school attendance policies and procedures.
• Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
• Operated telephone systems to answer and route incoming calls while taking and delivering messages.

• Oversee multiple restaurants around the country, established and maintained operational standards for multiple locations, ensuring all sites are consistent, aligned with corporate goals and values
• Launched multiple new locations through effective management.
• Boosted brand growth by devising strategic network and marketing tactics.
• Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
• Engineered effective inventory management strategies and loss prevention initiatives.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules, and monitored performance.
• Kept operations in compliance with federal and state laws, industry regulations and corporate requirements.
• Developed initial sales roadmaps and market strategies to promote successful product launches.
• Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
• Trained new employees on customer service, money handling, and organizing strategies.
• Processed timecards and payroll data for the team of employees.
• Generated reports to track employee time and attendance.
• Tracked employee vacation, sick and personal time.
• Verified timekeeping records and handled any discrepancies with employees.
• Audited timesheets and payroll records for accuracy.

• Formulated policies and procedures to streamline operations.
• Assisted in recruiting, hiring, and training team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Trained new employees on proper protocols and customer service standards.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Analyzed market trends and competitor activities to create competitive advantages.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Developed and maintained relationships with customers and suppliers.
• Trained and guided team members to maintain high productivity and performance metrics.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented operational strategies and effectively built customer and employee loyalty.