Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Marcela Elizabeth Melara

Newark,NJ

Summary

Friendly and compassionate professional with a passion for helping others. Fluent in English and Spanish, I enjoy creating positive experiences for people and bridging communication across cultures


I have been part of the VCCO family for 3 years, learning a little bit of everything and stepping in as switchboard backup for billing, accounting, and attendance tracking. I enjoy learning new skills, supporting my team, and helping others whenever I can. Bilingual in English and Spanish, I take pride in being adaptable, reliable, and approachable

Overview

14
14
years of professional experience

Work History

AGENCY SERVICE REPRESENTATIVE

VCCO
03.2023 - Current
  • Enter bills from providers into the processing system with accuracy and timeliness.
  • Communicate with providers to explain billing procedures and the NJSTART registration process.
  • Search and verify provider information in internal systems.
  • Prepare and mail informational letters to providers to ensure compliance and smooth processing.
  • Accurately input inventory data into the internal tracking system.
  • Create and manage daily accounting batches for mail vouchers.
  • Enter batches into the internal processing system and follow up to ensure timely check generation.
  • Prepare checks for mailing or pick-up, verifying claimant information for accuracy.
  • Distribute giveaway checks to the correct claimants while maintaining proper documentation.
  • Provide in-person window assistance to clients, including Spanish-language support when needed.

Switchboard Operator

InspiriTec
01.2022 - 03.2023
  • Position is at VCCO , helping out victims to get connected with right information .
  • Answered calls ring and engaged customers with friendly, professional demeanor.
  • Connected callers with appropriate professional, department or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Announced important information and emergency notifications over cps system.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.

General Manager

Noodles & Company
01.2016 - 03.2021
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

General Manager

California Tortilla
05.2011 - 12.2015
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Education

High School Diploma - Secretary' languages

Theodor Herzl

Skills

  • Problem Research and Resolution
  • Effective Customer Service
  • Administrative Support
  • Personnel Management
  • Operating Telephones
  • Professional Communication
  • Emergency Situation Response
  • Cash Register Operations
  • Switchboard Operations
  • Front Desk Management
  • Call Transfers
  • Connection Management
  • Welcoming Customers

Languages

Spanish
Native or Bilingual
English

Personal Information

Title: Agency service Representative 1

Timeline

AGENCY SERVICE REPRESENTATIVE

VCCO
03.2023 - Current

Switchboard Operator

InspiriTec
01.2022 - 03.2023

General Manager

Noodles & Company
01.2016 - 03.2021

General Manager

California Tortilla
05.2011 - 12.2015

High School Diploma - Secretary' languages

Theodor Herzl