Marceleine Swarts

Office Manager

Kern & Associates Physical Therapy

Santa Monica

04.1995 - 10.2008

Supervise the front office staff of a team of five full time billers, collectors, data entry personnel and receptionists in a clinic of twelve Physical Therapists with revenue of $2.2 million annually
Oversee billing, collections, and patient scheduling
Process Accounts Receivables and Payables
Answer and troubleshoot patient questions regarding a wide range of issues from scheduling and payments to patient care
Requires a high level of proficiency with various billing software as well as ICD-9 codes, CPT codes, HICFA, Medicare, HIPAA, as well as a slew of insurance companies and the different nuances unique to each one
Some key contributions are:
Medicare Seminars: Plan, market, and oversee seminars where Medicare and various other Physical Therapy office’s support personnel get together to learn of the latest changes as well as have questions answered to insure compliance to Medicare rules and regulations
Improved front office efficiency: Implemented a program of gathering patient information over the phone before the first visit to check for insurance eligibility and co-payment information
This lessens the time patient’s wait for their therapy session as well as allows the front office to have the necessary information and answers to their questions regarding co-payments and insurance coverage
Reports/Month End: Proficient at creating various expense, patient, revenue, budget, and insurance reports
Implemented a program to accurately create month-end reports
Payroll/Benefits: Is assigned the responsibility to process the clinics payroll as well as answer questions about medical and retirement benefits for the front office employees as well as the Therapists and Aids
Also calculate the payroll for the Independent Contractors
Employee Evaluations: Evaluates the performance and needed improvements of the front office staff