Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcelene Hall

Randallstown,MD

Summary

Highly motivated and detail-oriented patient service representative looking to acquire a position to maximize experience in customer service, multi-tasking, and coordinating skills with the ability to readily adapt to changing environments and demands. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Energetic and communicative with effective problem-solving abilities. A hardworking and passionate job seeker with strong organizational skills eager to help the team achieve company goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Patient Service Representative

St. Agnes Hospital
11.2022 - Current
    • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
    • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
    • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
    • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
    • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
    • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
    • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
    • Took copayments and compiled daily financial records.
    • Used Athena and ECW software to schedule appointments.

Scheduling Coordinator

JHH Dept Of Surgery
12.2012 - 07.2020
  • Performs a variety of clerical duties in the Operating Room.
  • Receives and relays information pertinent to patient care, ensures cleanliness of O.R.
  • Desk and hallway area, complete OR posting form and communicates this information with appropriate personnel, and maintains par levels of clerical supplies.

Scheduling Coordinator

Intrastaff JHH Dept Of Surgery
11.2011 - 11.2012
  • Performed duties to assist in coordinating and maintaining a current daily operating room.
  • Patient scheduling for immediate and advance surgery dates.
  • Adjusts Operating Room schedules for immediate and advance surgery dates.
  • Adjusts Operating Room schedules frequently to accommodate emergencies and notifies appropriate personnel as necessary.

Intrastaff Patient Service Coordinator/ Scheduler

Johns Hopkins Hospital
02.2011 - 05.2011
  • Scheduled MSK MRI/MRN, CT Guided Biopsies, and Aspirations, MR Arthrogram and Brachial Plexus exams in the EPIC application.
  • Interviewed patients to obtain medical information and educate patients on exam procedures and preparation instructions.
  • Multi-tasked duties such as answering multiple telephone lines, completing prescreening forms for patients.
  • Scan Physicians requisition, insurance documentation, and pre screening forms via application extender.
  • Acquire insurance authorizations, retrieve lab results from EPR.
  • Update clinical calendars using share point.

Referral Based Radiologists Coordinator

American Radiology Services
05.2007 - 10.2010
  • Transferred Musculoskeletal, Neurology, and body MRI, CT scans and virtual Colonoscopy CT images.
  • Provided patient information along with the referring physician requisition to radiologists at thirteen of the American Radiology Services sites.
  • Updated and maintained all radiologist groups' profiles via the McKesson database.
  • Mediator between Radiologists, Techs and referring physicians' office.

Patient Scheduler

American Radiology Services
10.2005 - 05.2007
  • Collect patient demographic, financial and clinical information via telephone contact.
  • Provided patient education.
  • Schedule appointment in the Cerner database for MRI, CAT scan, Nuclear Medicine, Ultra Sounds, Fluoroscopy, Mammography and Pet Scans exams.

Clerical Assistant

Northwest Hospital
07.2000 - 10.2005
  • Collecting patient demographic, financial and clinical information via personal interviews, telephone contact, and written correspondence.
  • Compilation and entry of information into hospital computer information systems.
  • Preparation of charts for clinical areas.
  • Distribution of information to Ancillaries and other support areas.
  • Collect insurance co pays where applicable.
  • Escort or direct patients to designated clinics.

Education

Some College (No Degree) - Paralegal Studies

Strayer University
Owings Mills, MD

Some College (No Degree) - Introduction To Business

Strayer University,
Owings Mills, MD

High School Diploma - GED -

First Apostolic Faith Church
Baltimore, Maryland
2001

Skills

  • Microsoft Outlook, Windows 100, XP 2000, Internet, EPIC Software and EPR Software and Application extender all certified through Johns Hopkins Hospital
  • Knowledge of Basic Medical Terminology advanced problem-solving, phone communication experience
  • Ability to manage priorities and meet deadlines, meticulous organizational skills
  • Prompt customer service
  • Problem-Solving
  • Documentation
  • Appointment Scheduling
  • Insurance Verifying
  • Payment Collection
  • Patient Greeting
  • Scheduling Appointments
  • Medical Terminology Knowledge
  • Empathy and Compassion

Certification

EPIC Software Program- certified through Johns Hopkins Hospital EPR Software Program- certified through Johns Hopkins Hospital Basic Medical Terminology and HIPAA Compliance training- Northwest Hospital Loyalty Program training with award recognition – American Radiology Services

Timeline

Patient Service Representative

St. Agnes Hospital
11.2022 - Current

Scheduling Coordinator

JHH Dept Of Surgery
12.2012 - 07.2020

Scheduling Coordinator

Intrastaff JHH Dept Of Surgery
11.2011 - 11.2012

Intrastaff Patient Service Coordinator/ Scheduler

Johns Hopkins Hospital
02.2011 - 05.2011

Referral Based Radiologists Coordinator

American Radiology Services
05.2007 - 10.2010

Patient Scheduler

American Radiology Services
10.2005 - 05.2007

Clerical Assistant

Northwest Hospital
07.2000 - 10.2005

Some College (No Degree) - Paralegal Studies

Strayer University

Some College (No Degree) - Introduction To Business

Strayer University,

High School Diploma - GED -

First Apostolic Faith Church

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Marcelene Hall