Marcelia Jackson
Madison,AL
Summary
I’m Results-focused Clinical Instructor with many years' experience in nursing and education. Accomplished in developing highly knowledgeable LPNs and RNs. Excited to bring talent, expertise, and track record of success in curriculum development and student outcomes improvement to growing nursing program.
Motivated clinical instructor excited to leverage several-year background to develop new generation of highly skilled and highly knowledgeable nurses. Expert in incorporating instructional technology to enhance didactic and clinical instruction while providing students opportunities to improve hands-on skills.
Seasoned nursing professional with solid teaching acumen and passion for developing new nurses with skills to meet changing healthcare demands. Expert clinical knowledge and judgment with skills in communication, planning and workflow management. Highly observant and diligent about identifying and correcting mistakes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Nursing Supervisor
A Touch Of Mercy
Shreveport, Louisiana
05.2022 - Current
- Monitored patient progress to ensure compliance with established standards of care.
- Oversaw implementation of infection control protocols within the unit or facility.
- Maintained accurate records related to staffing, budgeting, patient care, and other administrative duties.
- Advised nursing managers on strategies for improving operational efficiency.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Coordinated scheduling of staff to meet departmental needs.
- Reviewed incident reports involving nursing staff members or patients to determine appropriate corrective action.
- Maintained accurate records of employee attendance and leave requests according to company policy guidelines.
- Ensured that all nursing personnel are familiar with hospital policies and regulations.
- Facilitated communication between physicians, nurses, and other healthcare providers regarding patient care issues.
- Provided staff education and training on new equipment, techniques, and processes.
- Evaluated clinical practices and implemented changes as needed based on feedback from staff members or research data.
Travel Sales Consultant
Travel Genies
, United States
11.2021 - Current
Business Owner
Earnest Mercy
, United States
06.2020 - Current
- Self-employed professional who generated new business by contacting potential customers, which entails selling, soliciting, and negotiating plans that match the needs of the assigned or potential customer's portfolio
- Applies for payments and setting up billing schedules
- Provides correct insurance coverage for inquiring clients
- Reviews applicable materials to ensure strict compliance with policies, protocols, and procedures.
- Sells insurance products and services to customers and prospects
- Brought company from $0 to over $80,000 in premium revenue, and consistently increasing
- Assessed patient health by conducting physical examinations and evaluating medical histories.
- Educated patients and families about disease management, lifestyle changes, nutrition, and preventive healthcare measures.
- Facilitated communication between patients, families and healthcare providers.
- Assisted patients with daily activities such as bathing, dressing, and eating.
- Performed assessments of the patient's physical condition to determine their level of function and need for assistance with activities of daily living.
- Assessed patient needs and developed care plans accordingly.
- Initiated referrals to appropriate community resources when needed.
- Monitored vital signs such as blood pressure and temperature.
- Maintained accurate records of all visits made to patients' homes along with any changes in their conditions or treatments prescribed by physicians.
- Adhered strictly to infection control protocols while caring for clients in their homes.
- Administering medications according to physician orders and monitoring side effects of medications.
- Developed strategic plans to increase profitability and efficiency.
- Provided direction and guidance to employees.
- Organized events such as trade shows and conferences.
- Conducted performance reviews for employees on a regular basis.
- Managed daily operations of business, including hiring and training staff.
Patient Care Technician
Fresenius Medical Care
05.2023 - 09.2024
- Ensured that all medical equipment was properly maintained and sterilized.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Explained treatment procedures to patients and their families.
Director of Operations And Business Development
Huntsville Hurricanes
Huntsville, Alabama, United States
09.2022 - 02.2023
- Develops, recommends, and implements game/event operational policies and procedures that are consistent with the operating company's policies
- Responsible for the day-to-day operations of sports venues and facilities that provide a diverse variety of sports, recreation, and leisure activities, programs, and events for the community as well as elite and high-performance athlete training facilities
- Familiarity with MS Excel (analyzing spreadsheets and charts)
- Experienced in Customer Relationship Management software (e.g
- Pipedrive)
- Coordinates the preparation of annual maintenance schedules of the athletic center and equipment, including costing for budget allocations
- Liaise with key stakeholders including media, sporting bodies, vendors, educational and community groups, commercial businesses, and sponsors in regard to major sports event programs
- Reviews, analyzes and evaluates business procedures
- Implements policies and procedures that will improve day-to-day operations
- Ensures work environments are adequate and safe
- Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership
- Monitors the financial data and recommends solutions to improve profitability
- Creates strategies and policies for company growth
- Maintain knowledge of commercial issues affecting public venues
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Prepared detailed reports outlining operational results on a regular basis.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Developed and implemented operational policies and procedures to improve efficiency.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Created policies and procedures for improved workflow processes.
- Managed day-to-day operations of a large staff in multiple departments.
- Provided leadership and guidance to subordinate managers and supervisors.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Identified areas where process improvements could be made resulting in increased productivity.
Private Duty Healthcare Services
Private Care
New Market, Alabama, United States
06.2021 - 08.2022
- Assisted client with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals
- Provided companionship both in and out of their home
- Provided transportation to/from medical appointments
- Prepared and served meals to the client
- Initiated and participated in leisure activities provided for the client as described in the activity calendar
- Maintained client records daily in a timely manner
- Documented medication distribution as applicable, leisure activities, incidents, and observations
- Reported any changes in the client's physical condition and/or behavior and visitors
- Observed and reported the health and emotional condition of the client
- Maintained a clean, safe, and orderly environment for the client
- Performed general housekeeping and followed cleaning schedules for client laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas
- Provided emotional support to patients and families during difficult times.
- Responded quickly to requests from nurses or physicians regarding patient care needs.
- Monitored changes in patient status and reported any abnormalities to supervisor or physician.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for patients.
- Utilized appropriate communication techniques when interacting with patients and families.
- Developed effective relationships with co-workers, supervisors, patients and their families.
- Managed multiple tasks simultaneously while ensuring quality standards were met.
- Initiated emergency measures when indicated by condition of patient or situation at hand.
- Educated patients and family members on disease processes and treatment options.
- Demonstrated knowledge of HIPAA regulations while maintaining confidentiality of protected health information.
- Performed patient assessments and documented findings in the medical record.
- Administered medications following physician orders according to established protocols.
- Performed catheterizations, tube feedings, blood draws, dressing changes and other related procedures as necessary.
- Actively participated in continuing education programs to stay current on new developments in nursing practice.
- Maintained accurate records of all treatments administered including medications, dosages, times administered .
- Assessed patient's condition and monitored vital signs.
- Ensured proper infection control procedures were followed when providing direct patient care.
- Rendered therapeutic nursing interventions for individualized plan of care following homecare guidelines.
- Gathered entire medical histories and information to update medical records.
- Discussed individualized education to answer questions for patients and family.
- Recorded care information accurately and completely in electronic data systems.
Business Development Representative
Indeni
03.2022 - 07.2022
- Qualified leads from marketing campaigns as sales opportunities
- Contacted potential clients through cold calls and emails
- Presented our company to potential clients
- Developed leads from marketing campaigns and meeting sales quotas
- Ensured proper after-sales service
- Identified client needs and suggest appropriate products/services
- Customized product solutions to increase customer satisfaction
- Build long-term trusting relationships with clients
- Sought new business opportunities in the market
- Set up meetings or calls between (prospective) clients and Account Executives
- Reported to the Business Development Manager on (weekly/monthly/quarterly) sales results
- Stayed up-to-date with new products/services and new pricing/payment plans
- Experienced in Customer Relationship Management software (e.g
- Salesforce)
- Familiarity with MS Excel (analyzing spreadsheets and charts)
- Reviewed and understood sales performance metrics
- Excellent communication and negotiation skills
- Delivered engaging presentations
Patient Care Assistant/Nurse
Huntsville Hospital
03.2015 - 01.2022
- Helped patients with tasks such as bathing, dressing, and eating
- Assisted with taking patients' temperature, blood pressure, pulse, and respiration
- Took vital signs and recorded the information on a medical chart
- Transported patients to and from operating rooms, laboratories, and examining rooms
- Assisted with the preparation and administration of medications, collected specimens for lab tests, monitored patients, and recorded treatment
- Communicated a patient's needs to nurses and doctors as appropriate
- Lifted patients in order to move them and prevent bedsores
- Fed patients and ensured that any special dietary needs were strictly adhered to
- Assisted team members in the use of any medical devices and equipment required for their specific condition
- Provided support and assistance to maintain a clean comfortable, safe, secure, and home-like environment for the residents, in the upkeep of personal clothing and in the preparation and consumption of food and beverages
- Ensured maintenance of clean linen including making beds and changing bed linen for patients
- Assisted with ambulation and positioning of patients according to their plan of care.
- Provided emotional support for distressed patients and families during difficult times.
- Performed range-of-motion exercises with immobile patients to prevent muscle atrophy.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Maintained accurate records of patient care services provided.
- Monitored vital signs including pulse rate, temperature, respiration rate, and blood pressure.
- Complemented nursing interventions by providing comfort measures such as back rubs or blankets.
- Administered prescribed medications under the direction of a registered nurse or physician.
- Responded quickly and appropriately to emergency situations.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Collected specimens for laboratory tests upon request of medical staff.
- Helped maintain a clean environment in all areas assigned.
- Assisted with admission and discharge processes including completion of necessary paperwork.
- Answered call lights promptly to ensure timely response to patient needs.
- Assisted physicians with examinations and procedures as needed.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
Adminstration Assisstant office manager
Moving Smart
08.2001 - 01.2019
- Greeted visitors, answered a high volume of incoming phone calls, and delivered world-class service to our customers
- Coordinated appointments, and meetings and managed staff calendars and schedules
- Supervised, mentored, trained, and coached office staff and delegated assignments to ensure maximum productivity
- Analyzed and optimized operations including bookkeeping, payroll, supplies, and other clerical services
- Hired employees and conducted new employee training
- Coordinated domestic and international travel, including flight, hotel, and car rental reservations
- Purchased office supplies and equipment and maintained proper stock levels
- Produced reports, composing correspondence, and drafted new contracts
- Created presentations and other management-level reports
- Maintained the office condition and arranged necessary repairs
- Managed contract and price negotiations with office vendors, service providers, and office lease
- Responsible for keeping the office running smoothly and oversaw administrative support
Education
Bachelor's degree - Biology/Biological Sciences, General
University of North Alabama
08.2019
Associate's degree - Registered Nursing/Registered Nurse
ITT Technical Institute-Madison
01.2016
Diploma - General education
Green Oaks High
01.2002
Bachelors - Biology, General
Athens State University
Skills
- Risk Management
- Information Technology
- Process Improvement
- Staff Scheduling
- Job performance evaluations
- Electronic Medical Records
- Staff mentoring and coaching
- Needs Assessment
- Regulatory Compliance
- Patient care management
- Medical Documentation
- Records Review
- Service Optimization
- Patient Care Oversight
- Medication Administration
- Proficient in [Software]
- HIPAA Requirements
- Ward Management
- Disease Prevention Education
- Quality Improvement
- Clinical Quality Improvement
- Care Planning
- Policy Enforcement
- Patient Assessments
- Staff Development
- Medical Records Management
- Clinical Leadership
- Privacy and confidentiality
- HIPAA Compliance
- Clinical Instruction
- Career Development
- Program Management
- Resource Management
- Direct Patient Care
- Managing resources
- Clinical Supervision
- Presentation Skills
- Aseptic Techniques
- Teaching strategies
- Professional Development
- Systems Evaluation
- Clinical education
- Curriculum Creation
- Systems assessment
- Regulatory guidelines
- Leadership and mentoring abilities
- Performing physical assessments
- Anatomy and physiology
- Patient Safety
- Operating simulation equipment
- Student evaluation abilities
- Student Evaluation
Certification
- Certified Financial Education Instructor
- Certified ScrumMaster (CSM)
- Foundations of User Experience (UX) Design
- Life Insurance
- Conduct UX Research and Test Early Concepts
Languages
English
Timeline
Patient Care Technician
Fresenius Medical Care
05.2023 - 09.2024
Director of Operations And Business Development
Huntsville Hurricanes
09.2022 - 02.2023
Nursing Supervisor
A Touch Of Mercy
05.2022 - Current
Business Development Representative
Indeni
03.2022 - 07.2022
Travel Sales Consultant
Travel Genies
11.2021 - Current
Private Duty Healthcare Services
Private Care
06.2021 - 08.2022
Business Owner
Earnest Mercy
06.2020 - Current
Patient Care Assistant/Nurse
Huntsville Hospital
03.2015 - 01.2022
Adminstration Assisstant office manager
Moving Smart
08.2001 - 01.2019
Bachelor's degree - Biology/Biological Sciences, General
University of North Alabama
Associate's degree - Registered Nursing/Registered Nurse
ITT Technical Institute-Madison
Diploma - General education
Green Oaks High
Bachelors - Biology, General
Athens State University
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