MARY MERLIEN
West Palm Beach,FL
Summary
Certified Medical Assistant with 20 years of experience in both clinical and administrative healthcare settings. Skilled in value-based care, patient coordination, phlebotomy, medical coding, and EMR systems. Strong expertise in HEDIS measures, ICD-10 coding, and patient engagement strategies. Proven track record of optimizing workflow efficiency, improving patient outcomes, and supporting physicians in delivering high-quality care. Bilingual in Haitian Creole with basic proficiency in Spanish.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Value-Based Specialist
MSPB
08.2023 - Current
- Conducts Health Risk Assessments (HRA) and assists in closing care gaps for value-based care initiatives
- Monitors HEDIS metrics, ensures compliance with quality performance measures, and improves Medicare Star Ratings
- Ensures accurate ICD-10, CPT, and HCC coding for risk adjustment and reimbursement
- Analyzes patient data and generates reports to improve cost, utilization, and care quality
- Provides training to healthcare providers and staff on value-based care models and compliance standards
- Coordinates patient care with case managers, social workers, and medical teams to enhance engagement and adherence to treatment plans
Medical Assistant
Royal Palm Medical
02.2019 - 07.2023
- Provided direct patient care, including phlebotomy, vaccinations, and vital sign assessments
- Managed patient charts, EMR updates, and prescription orders
- Assisted providers with minor medical procedures and patient education
- Coordinated COVID-19 testing and vaccination efforts
- Scheduled patient appointments and ensured seamless office workflow
Medical Assistant
Seasons Women
07.2018 - 02.2019
- Assisted physicians with patient examinations, lab procedures, and medical documentation
- Maintained accurate patient records and managed prescription orders
Medical Assistant
OBGYN Specialists of the Palm Beaches
11.2004 - 07.2018
- Assisted physicians with office procedures, phlebotomy, and patient coordination
- Managed EMR documentation, prescription management, and lab result follow-ups
- Scheduled patient visits and facilitated efficient office operations
Education
Master's - Healthcare Business Administration - Healthcare Management
American Intercontinental University
01.2024
Bachelor's - Healthcare Administration
American Intercontinental University
11.2022
Skills
- Healthcare Management & Administration
- Value-Based Care Implementation
- HEDIS & Quality Improvement
- Risk Adjustment (MRA/HRA)
- Population Health Management
- Healthcare Compliance (HIPAA, OSHA, CMS)
- Clinical & Technical Skills
- Phlebotomy & Lab Procedures
- EKG Administration
- Immunization & Vaccine Management
- Medical Coding & Billing (ICD-10, CPT, HCPCS)
- EMR Systems (eClinicalWorks, Mysis, PrimeSuite, Athenahealth)
- Leadership & Communication
- Staff Training & Development
- Team Leadership
- Patient Advocacy & Education
- Conflict Resolution
- Bilingual Communication (Haitian Creole, Basic Spanish)
- Operational & Business Skills
- Scheduling & Workflow Management
- Insurance Verification & Authorization
- Budgeting & Financial Management
- Strategic Planning & Process Improvement
- Quality assessment
- Team collaboration
- Coaching and mentoring
- Risk management
- Knowledge sharing
- Time management
- Problem-solving
- Excellent communication
Certification
- Certified Medical Assistant (CMA)
- HIPAA & OSHA Compliance Training
- Value-Based Care & HEDIS Quality Measures Training
Core Skills
Value-Based Care Implementation, HEDIS & Quality Improvement, Risk Adjustment (MRA/HRA), Population Health Management, Healthcare Compliance (HIPAA, OSHA, CMS), Phlebotomy & Lab Procedures, EKG Administration, Immunization & Vaccine Management, Medical Coding & Billing (ICD-10, CPT, HCPCS), EMR Systems (eClinicalWorks, Mysis, PrimeSuite, Athenahealth), Staff Training & Development, Team Leadership, Patient Advocacy & Education, Conflict Resolution, Bilingual Communication (Haitian Creole, Basic Spanish), Scheduling & Workflow Management, Insurance Verification & Authorization, Budgeting & Financial Management, Strategic Planning & Process Improvement
Languages
French
Limited Working
Timeline
Value-Based Specialist
MSPB
08.2023 - Current
Medical Assistant
Royal Palm Medical
02.2019 - 07.2023
Medical Assistant
Seasons Women
07.2018 - 02.2019
Medical Assistant
OBGYN Specialists of the Palm Beaches
11.2004 - 07.2018
Master's - Healthcare Business Administration - Healthcare Management
American Intercontinental University
Bachelor's - Healthcare Administration
American Intercontinental University
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