Marcelina Bigay
Rosenberg,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Human Resources Manager
Trinity Guidance Emergency Shelter
07.2023 - 10.2023
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Direct Care Staff Member
Adiee Emergency Shelter
08.2021 - 07.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Administered medication as directed by physician.
Assistant Store Manager
Best Buy
03.2015 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Connections Team Manager
Best Buy
05.2013 - 03.2015
- Conducted tours for potential new members.
- Recruited, hired, on-boarded, trained, developed and supervised connections staff.
- Developed and implemented engagement events for prospective and established members.
- Created and implemented new membership onboarding initiatives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Inventory Manager
Best Buy
03.2010 - 05.2013
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Monitored inventory levels to confirm compliance with company policy.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Established re-order points and monitored supplier performance.
- Negotiated pricing and delivery terms with suppliers to maintain cost savings and stock levels.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL06.1996
Skills
- Payroll Administration
- Leadership Development
- Employee Engagement
- Recruitment
- New Employee Orientation
- Employee Onboarding
- Training Development
- Team Building
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Manager
Trinity Guidance Emergency Shelter
07.2023 - 10.2023
Direct Care Staff Member
Adiee Emergency Shelter
08.2021 - 07.2023
Assistant Store Manager
Best Buy
03.2015 - 05.2021
Connections Team Manager
Best Buy
05.2013 - 03.2015
Inventory Manager
Best Buy
03.2010 - 05.2013
High School Diploma -
Riverdale High School
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