MARCELINA COLLINS

Full Time

• Supervised daily shift operations, ensuring consistent service, food quality, and guest satisfaction.
• Trained team members on restaurant procedures, safety standards, and customer service expectations.
• Resolved guest concerns promptly, preserving positive experiences and supporting brand standards.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering support in their roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Conducted performance evaluations and provided constructive feedback to employees.