Marcelina Cosby
Bridgeport,CT
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Gender Responsive Case Manager (GRCM)
Community Solutions, Inc.
Bridgeport, CT
08.2024 - Current
- Maintain accurate and detailed case records, including assessments, service plans, progress notes, and follow-up reports. Ensure all documentation complies with organizational policies and confidentiality standards.
- Advocate on behalf of clients to ensure they receive the services and support they need. Address any barriers or challenges clients face in accessing resources or navigating systems. Work collaboratively with multidisciplinary teams.
- Implement gender-responsive and culturally competent practices to address the diverse needs of clients. Respect and incorporate clients' individual backgrounds and identities into service planning.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Case Manager
Community Action Agency Of New Haven
New Haven
12.2023 - 08.2024
- Oversee client case management processes, including assessment, planning, coordination, monitoring, and evaluation of services to meet the individual needs of clients at the Community Action Agency of New Haven.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Pca
The Key
02.2022 - 08.2024
- Provide comprehensive home care services, including housekeeping, laundry, grocery shopping, meal preparation, and errand running to ensure a comfortable living environment
- Accompany clients to medical appointments, ensuring timely attendance and support during healthcare visits
- Deliver personal care assistance with activities of daily living such as bathing, dressing, and grooming, specifically catering to individuals with Alzheimer's and Dementia.
Intern
Winning Ways
10.2023 - 12.2023
- Supported organizational efficiency by performing research and administrative tasks, streamlining processes and maintaining accurate records
- Contributed to program development and enhanced client services by providing direct support and assistance in various capacities.
Dispatcher
Allied Universal
09.2019 - 08.2021
- Maintained a secure environment through vigilant surveillance and strategic patrol routines, promptly identifying and reporting safety hazards and security risks
- Achieved an 80% reduction in outstanding audit issues within nine months by enhancing and standardizing procedures for the Physical Security and Safety program
- Documented daily activities and irregular occurrences, detailing equipment and property damage, thefts, and unauthorized access to maintain accurate incident reports.
Lead Salesperson
Wheels Inc
02.2014 - 09.2019
- Conducted comprehensive training for staff on billing systems and product knowledge, improving team competence and operational efficiency
- Developed and implemented new administrative and sales procedures, leading to a streamlined work environment and elevated productivity
- Oversaw a team of five, providing mentorship and guidance to achieve and maintain monthly sales targets.
Education
Bachelor's Degree, Sociology CJ -
Albertus Magnus College
New Haven, CT10-2024
Associate Degree -
Albertus Magnus College
New Haven, CT08-2021
Skills
- Critical Thinking
- Dedication
- Project Management
- Problem-Solving
- MS Office
- Client Advocacy
- Case Management
- Data Entry and Analysis
- Community Resources
Certification
- Registered Behavior Technician Program
- Adult and Pediatric First Aid/CPR/AED
Timeline
Gender Responsive Case Manager (GRCM)
Community Solutions, Inc.
08.2024 - Current
Case Manager
Community Action Agency Of New Haven
12.2023 - 08.2024
Intern
Winning Ways
10.2023 - 12.2023
Pca
The Key
02.2022 - 08.2024
Dispatcher
Allied Universal
09.2019 - 08.2021
Lead Salesperson
Wheels Inc
02.2014 - 09.2019
Bachelor's Degree, Sociology CJ -
Albertus Magnus College
Associate Degree -
Albertus Magnus College
- Registered Behavior Technician Program
- Adult and Pediatric First Aid/CPR/AED
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