Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Marcelina Gross

Retail Management
Kent,WA
Marcelina Gross

Summary

Dynamic Sales Associate with proven success at Walmart, consistently achieving sales targets through exceptional problem-solving and upselling techniques. Skilled in cash register operation and fostering strong customer relationships, I enhance satisfaction and drive repeat business by creating a welcoming environment and utilizing effective merchandising strategies.

Overview

22
years of professional experience

Work History

Walmart

Sales Associate
04.2024 - Current

Job overview

  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Walmart

Optician
08.2021 - 10.2023

Job overview

  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.

Walmart

Assistant Manager
06.2003 - 06.2018

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Penn Foster Career School
Scranton, PA

N/A from Vocational-Technical Education

University Overview

Skills

Cash register operation

Timeline

Sales Associate
Walmart
04.2024 - Current
Optician
Walmart
08.2021 - 10.2023
Assistant Manager
Walmart
06.2003 - 06.2018
Penn Foster Career School
N/A from Vocational-Technical Education

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Marcelina GrossRetail Management