Marcelina M Garcia
San Bernardino,CA
Summary
Dynamic professional with a proven track record at Yaamava Resort and Casino, excelling in cash handling and customer service. Recognized for enhancing operational efficiency and achieving high customer satisfaction through effective communication and leadership. Skilled in multitasking and maintaining meticulous standards in fast-paced environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Cage Operations - Cash Dispensing Unit
Yaamava Resort and Casino
07.2024 - Current
- Demonstrated self-motivation and personal responsibility in high-pressure environments.
- Verified cash returns from dispensers to ensure accuracy.
- Checked cash levels before replenishing dispensers to maintain operational efficiency.
- Stocked casino vaults with precise cash amounts to support daily operations.
- Validated tips disbursed to employees to ensure proper accounting.
- Assisted patrons with ticket payouts, facilitating smooth transactions.
- Calculated and managed high volumes of cash accurately.
Night Janitor Shift Lead
Contract Services Group(Yaamava Resort and Casino)
02.2024 - 06.2024
- Identified areas for improvement beyond nightly duties, enhancing cleanliness standards proactively.
- Achieved high customer satisfaction through meticulous attention to detail in facility upkeep.
- Performed deep cleaning of kitchens, including grills, hoods, warmers, stoves, and mixers.
- Maintained dining lobbies by sweeping and mopping floors regularly.
- Sanitized entire bar area, cleaned drains, and swept floors effectively.
- Utilized chemicals safely to ensure thorough sanitation across all areas.
- Guided employees in proper sanitization and disinfection techniques for kitchens and public spaces.
Customer Service Representative
Pizza Hut
03.2021 - 03.2023
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints empathetically, enhancing loyalty and encouraging repeat business.
- Handled escalated calls to deliver satisfactory solutions for customers and the company.
- Responded promptly to customer inquiries about products and services.
- Processed phone orders efficiently, ensuring accuracy and customer satisfaction.
- Prepared food items to meet quality standards and customer preferences.
- Packaged food orders meticulously for optimal presentation and safety.
- Performed cashier duties and prepared work areas for subsequent service.
Assistants in Elderly at Home Care
N/A
03.2020 - 12.2020
- Managed phone communications, ensuring prompt responses to client inquiries.
- Scheduled appointments for clients, optimizing calendar efficiency.
- Performed thorough house cleaning, maintaining high standards of cleanliness.
Student Cafeteria Worker
Pacific High School
08.2019 - 03.2020
- Packaged food items in designated bags with accurate labeling for distribution.
- Managed student lunch schedules to ensure timely meal preparation.
- Prepared and sanitized work area for next day's operations.
Education
High School Diploma -
San Andreas High School
3232 Pacific St, Highland Ca 92346 06-2023
Skills
- Positive attitude and teamwork
- Customer service and problem resolution
- Time management and multitasking
- Effective communication skills
- Organizational abilities
- Calm under pressure
- Cash handling expertise
- Janitorial services
- Leadership capabilities
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Cage Operations - Cash Dispensing Unit
Yaamava Resort and Casino
07.2024 - Current
Night Janitor Shift Lead
Contract Services Group(Yaamava Resort and Casino)
02.2024 - 06.2024
Customer Service Representative
Pizza Hut
03.2021 - 03.2023
Assistants in Elderly at Home Care
N/A
03.2020 - 12.2020
Student Cafeteria Worker
Pacific High School
08.2019 - 03.2020
High School Diploma -
San Andreas High School