Marcelina Puente

• Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
• Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
• Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
• Improved dispatch efficiency by implementing new scheduling and routing strategies.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.

1. Scheduling and Routing: Plan and optimize delivery or transportation schedules, ensuring timely deliveries and efficient routes.

2. Team Management: Supervise dispatch staff, assign tasks, monitor performance, and provide training to maintain high standards.

3. Communication: Serve as the main point of contact between drivers, customers, and other departments to resolve issues, answer questions, and provide updates.

4. Compliance and Safety: Ensure adherence to safety regulations, traffic laws, and company policies. Maintain records of driver hours, vehicle maintenance, and other compliance documentation.

5. Problem Solving: Address delays, traffic issues, or any other challenges that may arise during the dispatch process and resolve them quickly.

6. Data Entry and Reporting: Maintain accurate logs of dispatch activities, including schedules, delays, and any incidents, and generate reports for upper management.

7. Budget and Resource Management: Monitor fuel consumption, vehicle maintenance schedules, and other costs to optimize budget and resource usage.

8. Customer Service: Ensure customer satisfaction by managing the delivery process, resolving issues quickly, and ensuring quality service.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of Number fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

• Assisted in the development of training materials to standardize employee knowledge and performance.
• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Developed troubleshooting guides that reduced resolution time for common customer complaints.
• POS, Lottery machine, money orders.
• Check vendors in and, out.
• Inventory
• Grocery ordering
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