Marcelino Cordova
Salt Lake City,UT
Summary
Dynamic professional with a proven track record at BMW of Murray, excelling in customer service and automotive knowledge. Strong organizational skills and critical thinking led to consistently exceeding sales targets. Adept at building relationships and fostering team collaboration, ensuring high customer satisfaction and operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Unit Armorer
Utah Army National Guard
11.2019 - Current
- Managed inventory of weapons and equipment, ensuring compliance with safety regulations and operational readiness.
- Conducted routine inspections to maintain weapon integrity and performance standards for unit deployment.
- Trained personnel on proper handling, maintenance, and storage procedures for firearms and ammunition.
- Developed standard operating procedures for weapon maintenance, improving efficiency across the unit.
Service Advisor
LHM Super Ford
05.2025 - 12.2025
- Assisted customers with inquiries and service recommendations.
- Learned to operate diagnostic tools and software for vehicle assessments.
- Supported service team in scheduling appointments and managing workflow.
- Gained knowledge of automotive products and services offered.
- Collaborated with technicians to understand repair processes and terminology.
- Adapted to fast-paced environment while prioritizing customer needs effectively.
Service Advisor
BMW of Murray
12.2020 - 04.2025
- Maintained organized records of customer interactions and service history.
- Participated in training sessions to enhance product knowledge and service skills.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
LHM Ford Draper
01.2020 - 12.2020
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Education
High School Diploma -
Granger High School
West Valley City, UTSkills
- Strong organizational skills
- Critical thinking capacity
- Effective communication
- Decision-making
- Problem solving prowess
- Continuous improvement mindset
- Interpersonal relationship building
- Team collaboration aptitude
- Conflict resolution strategies
Timeline
Service Advisor
LHM Super Ford
05.2025 - 12.2025
Service Advisor
BMW of Murray
12.2020 - 04.2025
Service Advisor
LHM Ford Draper
01.2020 - 12.2020
Unit Armorer
Utah Army National Guard
11.2019 - Current
High School Diploma -
Granger High School