Marcelino Davey
Chicago,IL
Overview
7
7
years of professional experience
Work History
Shift Manager
Potbelly Sandwich Shop
11.2023 - Current
- Directed daily operations ensuring exceptional customer service and strict compliance with quality standards
- Implemented cost-saving strategies, achieving a significant reduction in food waste
- Led staff training initiatives, resulting in improved service speed and increased customer satisfaction
- Delegated responsibilities effectively, enhancing team performance and customer experience
- Provided flexible leadership, supporting the team in various capacities as needed.
Team Lead/Case Worker Supervisor
TEKSystems/Human Services – Remote (New Mexico)
10.2023 - Current
- Managed a team of 12 agents handling data processing for New Mexico Medicaid benefits and renewals
- Oversaw workflow management and conducted comprehensive training for new hires
- Developed and maintained team schedules, ensuring optimal coverage and productivity
- Regularly evaluated team performance and provided actionable feedback for improvement.
General Manager
Potbelly Sandwich Shop – Park Ridge, IL
10.2022 - 04.2023
- Led both front and back-of-house operations, including food, beverages, staff supervision, and inventory management
- Drove profitability through effective cost and labor management systems
- Executed marketing, advertising, and community engagement strategies to attract patrons
- Ensured a safe and compliant facility by enforcing sanitation standards and procedures
- Controlled purchasing and inventory through regular coordination with Shift Managers.
General Manager
Meatheads Burgers – Lincolnwood, IL
05.2021 - 08.2022
- Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety
- Strong understanding of cost and labor systems that lead to restaurant profitability
- Strong communication and leadership skills
- Comfort working with budgets, payroll, revenue, and forecasting
- Ability to lead big groups of people
- Establishes restaurant business plans by surveying restaurant demand
- Meets restaurant financial objectives by developing finances
- Attracts patrons by developing and implementing marketing, advertising, and public and community programs
- Maintains a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures
- Controls purchases and inventory by meeting with the Shift Managers regularly
- Maintains operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality.
Assistant Manager
Meatheads Burgers – Lincolnwood, IL
01.2018 - 05.2021
- Motivated and led teams through effective communication and regular team meetings
- Ensured exceptional customer service was delivered at all times
- Trained and developed employees, fostering a culture of continuous improvement
- Collaborated with the General Manager on hiring, onboarding, and scheduling
- Managed financial aspects of the store, including daily labor and financial performance analysis.
Timeline
Shift Manager
Potbelly Sandwich Shop
11.2023 - Current
Team Lead/Case Worker Supervisor
TEKSystems/Human Services – Remote (New Mexico)
10.2023 - Current
General Manager
Potbelly Sandwich Shop – Park Ridge, IL
10.2022 - 04.2023
General Manager
Meatheads Burgers – Lincolnwood, IL
05.2021 - 08.2022
Assistant Manager
Meatheads Burgers – Lincolnwood, IL
01.2018 - 05.2021
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