Marcelino Ramos
Port St Lucie,FL
Summary
Proven Dispatcher/Supervisor with a solid background at Stars Security, adept in customer service and dispatch coordination. Excelled in high-stress management, enhancing customer loyalty through empathetic service and efficient problem-solving. Skilled in data entry and active listening, ensuring operational excellence and timely conflict resolution. Achieved significant improvements in dispatch efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Dispatcher/superviser
Stars Security
02.2022 - 11.2024
- Answered phone calls and responded to customer emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Received new orders, prepared documentation, and assigned personnel.
- writing schedules, training security guards and scouting the area.
Customer Service Representative
Aegisis
03.2014 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Massage Threapy
Kieser University
Port Saint Lucie, FLHigh School Diploma -
Coral Springs High School
Coral Springs, FL06-1999
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
Timeline
Dispatcher/superviser
Stars Security
02.2022 - 11.2024
Customer Service Representative
Aegisis
03.2014 - 01.2016
No Degree - Massage Threapy
Kieser University
High School Diploma -
Coral Springs High School
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