Marcelite Dural

General Office Assistant Associate

Home Depot FDC/BDC

09.2021 - Current

Interacted with customers by phone, or email, to provide information.
Collaborated with various departments to complete assigned tasks.
Assisted in the development of office policies and procedures for improved workflow efficiency.
Prepared and edited customers order to produce precise, accurate and professional communication.
Ensured timely completion of assignments by managing deadlines and prioritizing workload effectively.
Managed daily data entry and kept clerical information accurate and up-to-date.
Promoted a positive work atmosphere by addressing employee concerns promptly and professionally.

Freight / Key Carrier/Plumbing-Kitchen/Customer Service Supervisor

The Home Depot Store

01.2006 - 10.2021

Worked with other departments such as sales or customer service teams to ensure alignment of business goals across all functional areas impacting freight operations performance outcomes positively.
Implemented quality control measures to minimize damaged goods within the facility.
Reduced shipping errors by closely monitoring inventory and cross-checking shipment information.
Developed effective working relationships with vendors and carriers to guarantee timely pickups and deliveries.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Strengthened communication skills through regular interactions with others.
Worked well in a team setting, providing support and guidance.
Enhanced employee productivity with regular performance evaluations, feedback, and training programs.
Increased customer satisfaction by promptly addressing inquiries, resolving issues, and providing clear communication on shipment statuses.
Conducted regular meetings with staff members to discuss progress updates, challenges faced in daily operations along with possible solutions for continuous improvement efforts.
Improved warehouse efficiency by implementing streamlined processes for freight handling and organization.
Develop interpersonal skills by building positive relationships with others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proven ability to learn quickly and adapt to new situations.
Proved successful working within tight deadlines and a fast-paced environment.
Conducted research to address shipping errors and packaging mistakes.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Streamlined workflow processes to increase overall efficiency in the sorting, loading, unloading, of freight shipments.
Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
Walk through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
Examined inventory, merchandised shelves and prevented shrinkage.
Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Managed store personnel by delegating tasks and supervising daily operations.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
Actively participated in loss prevention efforts, identifying potential risks and implementing counter measures to minimize shrinkage.
Boosted sales performance with consistent promotion of products and services to customers during transactions.
Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.

Special Order Expeditor /Customer Service Representative

EXPO Design Center A Home Depot

10.2000 - 02.2006

Confirmed important personal and payment information for compliance with security and payment card industry standards.
Answered customer telephone calls promptly and appropriately handled needs.
Processed customer service orders promptly to increase customer satisfaction.
Promoted excellent experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Summary

Overview

Work History

General Office Assistant Associate

Freight / Key Carrier/Plumbing-Kitchen/Customer Service Supervisor

Special Order Expeditor /Customer Service Representative

Education

High School Diploma -

Skills

Additional Information

Timeline

General Office Assistant Associate

Freight / Key Carrier/Plumbing-Kitchen/Customer Service Supervisor

Special Order Expeditor /Customer Service Representative

High School Diploma -

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