Marcell Hardon
Detroit,MI
Summary
Dedicated and highly adaptable professional with over 5 years of experience in customer service, delivery, retail, and production environments. Proven ability to handle multiple tasks efficiently while maintaining a high level of professionalism and customer satisfaction. Skilled in troubleshooting, operations management, and working collaboratively in fast-paced settings. Looking to leverage diverse skill set in a challenging role.
Overview
14
14
years of professional experience
Work History
Deliverer/Courier
Maple Bear Inc.
Detroit, USA
05.2021 - Current
- Coordinate and execute timely deliveries, ensuring all packages are distributed efficiently while maintaining exceptional customer service
- Adhere to company protocols and safety guidelines to ensure the safe and accurate delivery of items
- Resolve customer concerns regarding delivery status or package condition with professionalism
Customer Service Representative / Call Center
Concentrix
Warren, USA
11.2017 - 03.2021
- Managed high-volume inbound and outbound calls, providing exceptional support for customer inquiries
- Assisted customers with driving directions, plan renewals, updates, cancellations, and billing inquiries, ensuring accuracy and customer satisfaction
- Directed emergency services requests efficiently, ensuring the prompt connection of customers to appropriate resources
Retail Sales Associate
Old Navy
Roseville, USA
11.2016 - 04.2017
- Delivered excellent customer service by assisting customers with inquiries and product recommendations
- Managed store presentation, ensured stock levels were maintained, and processed cashier transactions in a fast-paced retail environment
- Assisted in inventory control and store organization, improving store efficiency and customer satisfaction
Production Worker
The Crown Group
Detroit, USA
02.2011 - 10.2016
- Processed components for painting, ensuring they were prepared and ready for subsequent production stages
- Applied protective measures during the painting process to maintain quality control and product integrity
- Worked efficiently within production timelines, contributing to the team’s overall productivity and quality standards
Education
High School Diploma -
Denby High School
Detroit, MI06-2007
Skills
- Customer Service & Support
- Technical Support & Troubleshooting
- Accounts Payable & Receivable
- Bookkeeping & Office Management
- Claims Processing
- Cold Calling & Sales Support
- Manufacturing & Production
- Warehouse Operations & Inventory Management
- Quality Control
- Driving & Delivery Logistics
- Basic Math & Typing Skills
- Software Troubleshooting
- Housekeeping
Timeline
Deliverer/Courier
Maple Bear Inc.
05.2021 - Current
Customer Service Representative / Call Center
Concentrix
11.2017 - 03.2021
Retail Sales Associate
Old Navy
11.2016 - 04.2017
Production Worker
The Crown Group
02.2011 - 10.2016
High School Diploma -
Denby High School
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