Marcell Placencia

• Worked in sales, leveraging strategic thinking and marketing to sell memberships to potential customers, achieving a 20% increase in membership sales within the first six months of employment.
• Delivered excellent customer service, exceeding expectations, and creating positive relationships with the customers, resulting in a 95% customer satisfaction rate and a 30% increase in customer retention.
• Reported financial information through QuickBooks by utilizing accounting skills, ensuring accurate financial records, and facilitating smooth financial transactions.
• Maintained gym organization and cleanliness standards, resulting in a 90% reduction in gym clutter and a 75% decrease in incidents related to misplaced or unreturned
weights through proactive member reminders and attention to detail.
• Configured and optimized the gym's Wi-Fi network, ensuring consistent and reliable internet access across the facility and enhancing the user experience for staff and members.
• Installed and connected IoT devices, such as smart home devices and thermostats, to the network, streamlining operations and improving the gym’s energy efficiency.
• Maintained and monitored the camera surveillance systems, ensuring 99% uptime through proactive maintenance and swift troubleshooting, enhancing security and operational efficiency