Summary
Overview
Work History
Education
Skills
Timeline
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Marcell Pope

Chicago,IL

Summary

Graduate from Talladega College with extensive field experience as a Quality-driven Technical Specialist. Proven ability to enhance business standards and optimize resources for improved efficiency. Seeking a challenging position that fosters professional growth and development. Committed to becoming a valuable asset through continuous learning and contribution.

Overview

11
11
years of professional experience

Work History

Technical Specialist

Axalta
Chicago, IL
02.2021 - Current
  • Guided hardware component selection to align with customer specifications.
  • Assisted installation, testing, and maintenance of hardware and software systems.
  • Troubleshot system issues, delivering technical support to clients.
  • Conducted scrap unit tests on paint quality for standards compliance.
  • Tested paint viscosity before production to ensure optimal consistency.
  • Monitored oven temperatures to maintain performance standards.
  • Ensured correct color loading in paint kitchens per production schedule.
  • Fostered communication with process coach team to improve operational efficiency.

Claims Agent

Illinois Department of Employment Security
01.2020 - 05.2021
  • Managed employment inquiries for claimants facing unemployment challenges, resolving complex conflicts at associate level.
  • Provided feedback to management regarding ways to improve processes related to handling customer inquiries and resolving disputes.
  • Answered customer inquiries via telephone or email in a timely manner.
  • Participated in training sessions designed to enhance knowledge about best practices for handling various types of claims scenarios.
  • Researched policy coverage, benefit entitlements, and payment provisions in order to determine eligibility for reimbursement.

Technical Cleaner / Water Blaster

Ledac
Chicago, IL
10.2019 - 02.2021
  • Uphold cleanliness standards by utilizing advanced cleaning equipment for full Ford Motors facility.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Replaced air filters on heating and ventilation systems.

Assistant Manager

Bridgeport Coffee
Chicago, IL
01.2019 - 08.2020
  • Executed cash and credit transactions, achieving accurate financial reporting.
    Assisted with shift scheduling to maximize operational efficiency.
    Developed specialty drinks and sandwiches, contributing to customer satisfaction.
    Coordinated inventory restocking orders to ensure product availability.

Residential Advisor

Talladega College
Talladega, AL
01.2014 - 01.2018
  • Monitored adherence to campus regulations, contributing to a secure atmosphere.
    Upheld building cleanliness, supporting a conducive learning environment.
    Facilitated resolution of student issues to strengthen campus harmony.
  • Provided guidance and support to students in a residential setting.
  • Organized social activities that promoted community building among residents.
  • Maintained accurate records of student attendance at events and meetings.

Education

BA - BUSINESS ADMINISTRATION

TALLADEGA COLLEGE
Talladega, AL
01.2018

Skills

  • Hardware selection
  • System troubleshooting
  • Software installation
  • Paint testing
  • Temperature monitoring
  • Customer support
  • Process improvement
  • Data analysis
  • Inventory management

Timeline

Technical Specialist

Axalta
02.2021 - Current

Claims Agent

Illinois Department of Employment Security
01.2020 - 05.2021

Technical Cleaner / Water Blaster

Ledac
10.2019 - 02.2021

Assistant Manager

Bridgeport Coffee
01.2019 - 08.2020

Residential Advisor

Talladega College
01.2014 - 01.2018

BA - BUSINESS ADMINISTRATION

TALLADEGA COLLEGE

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