Marcella Adams
Rochester,NY
Summary
"My ability to mediate conflicts with empathy and collaborate with a team has been key to my success. I am a caring and results-driven professional with a passion for child development and customer service. At Patricia Terry's daycare, I thrived on creating a nurturing environment where children could explore and grow emotionally and socially. From organizing engaging activities to maintaining detailed records, I took pride in fostering trust with families and supporting each child's unique journey. My strong communication and patience enabled me to build trust with both children and families, ensuring a positive and collaborative care experience. I am passionate about helping children grow emotionally, socially, and intellectually while maintaining a structured and joyful atmosphere.I look forward to bringing these skills to new challenges."
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pat's Childcare Group Daycare
Patricia Terry
48 St. Jacob Street
11.2022 - Current
- Provided emotional support during times of distress or fear experienced by individual children or groups of children attending the daycare center.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Demonstrated strong problem-solving skills with parents and staff, resolving issues efficiently and effectively.
- Taught basic skills such as personal hygiene, social manners and communication skills.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Teacher Assistant
Rochester City School District
School #43, #17,#5, Early Childhood Education Cnt.
10.2017 - 05.2019
- Special Education
- Encouraged children ages 2- 17 to develop healthy social and emotional skills.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported student physical, mental, and social development using classroom games and activities.
Customer Service Representative
Sears Appliance & Hardware
Rochester, NY
05.2015 - 12.2017
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Infant & Toddler Teacher's Assistant
YMCA
Carlson Metro Center, 444 East Main Street
07.2013 - 10.2016
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
After-School Program Leader
Ymca Of Greater Rochester
444 East Main Street
10.2012 - 06.2013
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 25 students.
Education
Associate of Applied Science - Human Services
Monroe Community College
Rochester, NY06-2025
Skills
- Collected data in order to write daily, weekly, and monthly reports needed for the Office of Child and Family Services
- Skilled at working independently and collaboratively in a team environment
- Facilitated mediations between parents, children, and staff
- Observation and assessment
- Records maintenance
- Keeping professional boundaries between family, staff members, and the Office of Child and Family Services
Certification
- Adult/ Pediatric CPR, AED & First Aid License - 12/07/2022 - 12/07/2025
- Cross Cultural and Interpersonal Communication - 10/27/2024
- Foundations in Health and Safety e-Learning - 07/01/2024
- Supporting Language Development - 05/10/2024
Timeline
Pat's Childcare Group Daycare
Patricia Terry
11.2022 - Current
Teacher Assistant
Rochester City School District
10.2017 - 05.2019
Customer Service Representative
Sears Appliance & Hardware
05.2015 - 12.2017
Infant & Toddler Teacher's Assistant
YMCA
07.2013 - 10.2016
After-School Program Leader
Ymca Of Greater Rochester
10.2012 - 06.2013
Associate of Applied Science - Human Services
Monroe Community College
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