Marcella Aguirre
Santa Maria,California
Summary
To work where I can use my experiences to benefit the company and allow myself to grow.
Overview
17
17
years of professional experience
Work History
Surgery Scheduler -Gastroenterology
Dignity Health
03.2024 - Current
- Ensure all medication is recorded for safety of surgery process.
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Verified accuracy of billing information prior to submitting claims.
Financial Service Associate 2
Dignity Health
Santa Maria
05.2020 - 03.2024
- Participated in team meetings to discuss goals and objectives.
- Completed assigned tasks within established time frames.
- Manage the referral process to ensure all scheduling is in line to meet mission requirements in a timely manner.
- Conducted outreach to community providers for referrals and resources.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Resolved conflicts between referring physicians and receiving providers.
- Performed data entry related to referrals into electronic health record systems.
- Communicated regularly with patients regarding their care plans following a referral.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Worked closely with billing departments to ensure accurate coding and billing for referred services.
Patient Service Associate
Dignity Health/Call Center
San Luis Obispo, CA
10.2018 - 04.2020
- First point of contact in the patient contact center, scheduling appointments, checking status of orders/labs, communicating with Medical Assistants and multiple offices
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Performed administrative duties such as filing medical records, completing paperwork, and updating patient databases.
- Performed data entry tasks into electronic health record system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Scanning Clerk
Community Health Centers
Nipomo
12.2017 - 09.2018
- Verified accuracy of scanned documents against corresponding paper originals.
- Performed data entry tasks to update electronic databases with relevant information from scanned documents.
- Maintained a record of all scanned documents and files for future reference.
- Ensured that all scanned images were clear and legible prior to archiving or storage.
PSE/Clerk
United States Postal Service
San Luis Obispo, CA
10.2016 - 12.2017
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Processed money orders, certified letters, and other payment transactions.
- Scanned documents for mailing purposes and generated labels for outgoing items.
- Maintained accurate records of all incoming and outgoing mail items.
- Verified addresses on envelopes before delivery to ensure accuracy of destination.
- Performed data entry duties for tracking mail and other related activities.
Store Manager
Advance America Cash Advance
Santa Maria, CA
11.2007 - 07.2015
- Made collection calls, created relationships with clients, processed customer billing invoices, made courtesy calls, explained loan programs, provided customer service, verified checks, managed employees, organized bad debts, and reviewed transactions.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
High School Diploma -
Santa Maria High School
Santa Maria, CaliforniaMicrosoft Word, Outlook, Nextgen, Athena, Cerner, G-med -
Skills
- Documentation Review
- Quick learner
- 10 key by touch
- Trustworthy
- Detail oriented
- Customer Service Skills
Highlightofqualifications
- Quick Learner
- Trustworthy
- Customer Service Skills
- 10-Key by Touch
- Detail Oriented
- Dependable
- Team Player
- Cash Handling Skills
Timeline
Surgery Scheduler -Gastroenterology
Dignity Health
03.2024 - Current
Financial Service Associate 2
Dignity Health
05.2020 - 03.2024
Patient Service Associate
Dignity Health/Call Center
10.2018 - 04.2020
Scanning Clerk
Community Health Centers
12.2017 - 09.2018
PSE/Clerk
United States Postal Service
10.2016 - 12.2017
Store Manager
Advance America Cash Advance
11.2007 - 07.2015
High School Diploma -
Santa Maria High School
Microsoft Word, Outlook, Nextgen, Athena, Cerner, G-med -
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